Holiday Inn MCALLEN – MEDICAL CENTER AREA by IHG

The phone rang every couple hours all night and I slept terribly. When I notified the desk before trying to sleep they tried to disconnect it but couldn’t. They said leave it off the hook but it still rang. I think they were going to discount the room at checkout but couldn’t since I booked with *******. The staff were nice and responded quickly at least.

The room was very clean bed comfortable the staff was friendly and helpful. The only complaint I have is that we were put in room right above dining room so in the morning we got woke up by noise from kitchen and the highway traffic was very loud also kept waking us up.

Old Hotel This is an Old Hotel, needs some TLC. The restrooms need updating and rooms need some repairs. For the price you could find some better Hotels in the Area.

The restroom still had other people’s hair around the shower area, inside the shower, and on the floor. The towels were also stained. I refused to shower because of the hygiene issues and reported the situation to the front desk. However, they said they couldn’t help since I booked through ******* and didn’t even check the room with me. In the second room I booked, the shower drain was clogged with hair and the phone didn’t work.