Had higher hopes with this being a newer hotel..... Check-in.......arrived to hotel around4:30PM (after checkin time). Walked in, no one was at the desk. Stood there almost 10 mins until someone came up - she apologized and said she was talking to someone she hadn't seen in awhile....um, you're working the front desk. Maybe you should make sure your station is manned!? Room - basic room - modern feel, clean. Nothing fancy (which is fine by me) Market cafe store......went downstairs to get a water....again, no one was at front desk...stood there about 5 mins til someone came. Then I felt like I was being a burden to her. Would have probably been longer if the phone wasn't ringing which is the only reason she came out from out back in the first place. Room TV - had issues with Netflix. I logged in no problem, as I do in many Marriott locations. Netflix would only run 1 min max til it just would kick out to the Marriott Bonvoy main menu. Tried 3x, then turned off TV and tried again 2x. Didn't work - 30 secs max on Netflix now. I called the front desk and they sent someone up. The guy barely spoke English, and my lack of Spanish didn't help, but we survived via Google Translate. He messed with the TV and said there was an error and he couldn't fix it. It's now 10pm, and I'm tired and really just want to relax and go to bed! This is a NEW hotel - how are things not working right now!? He told me he would let the front desk know. No call, no apology, no offer of changing rooms so I could watch tv. I ended up watching tv on my phone! There is a beautiful new tv in the room, and I couldn't use it!!! Overall, the hotel is new and clean, but don't have ANY expectations beyond that. I can't explain how disappointed I am with this property, and honestly shouldn't even be under the Marriott name. I have Gold Status with Marriott and have stayed at many Marriott properties. I would NOT stay here again - customer service is SOOO very important, and this place just doesn't have it.
93 Reviews