We booked a single room instead of a double due to confusion, we arrived at the hostel at 11 and at the bar my husband and I reserved a table at their restaurant to eat under the same name as we had a hotel reservation and then we would check in, which is done with a machine, at 2:15 p.m. when we get the room the owner calls us to tell us that the room is single and that we cannot stay two, I tell him that it was a mistake, that we paid him supplement, that the bed is a double … and his response is that he is with meals and cannot serve me, we go down, we give him the card and his trea**ent is similar, he cannot waste time, that is his consideration with clients who have reserved and paid for a room that they will not be able to use” I have never ever been treated like this and have left an accommodation so sad, even assuming that I also made a mistake!
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