Citadines on Bourke Melbourne

Love our stay in Citadines on Bourke, perfect location! Just in front of the CBD area and free tram stations. We’re also thankful to Benjamin for assisting us on checking in. We’ll definitely book again

The staffs have been gi ing their best service at the counter. Good stay for the family with space in the room, swimming pool, etc. The location is very good. Restaurants of various cuisines, free tram, walking distance to various attractions.

Juliana, Jamie and Te Rievu were hospitable and helpful in arranging all the 6 rooms on the same floor for my family members and me, especially during this sensitive time. The roooms were clean and spacious. The quiet lobby area was apt for our family catch ups. It would be a little more special if there is a little gifting to one of my family members whose birthday fell during the accomodation period. Nonetheless, the hotel is good and will return again.

I recently stayed at Citadines on Bourke Melbourne for 8 nights and overall had a good experience, which I would rate around 4 out of 5 stars. The location is excellent and the hotel offers good value for a stay in Melbourne’s CBD. The room was comfortable and well-equipped, and I appreciated that housekeeping was provided every two days rather than daily, which I was perfectly happy with. However, there were a few areas where the experience could be improved. Housekeeping was somewhat inconsistent during my stay. On several occasions, floor towels were not replaced, some areas of the room appeared to be missed during cleaning, pillow covers were not changed when expected, and not all toiletries were refilled. It was frustrating to discover there was no soap or shampoo while already in the shower, requiring a call to reception and a wait for replenishment. The shower itself could also be improved, as the hot water temperature fluctuated quite noticeably between hot and cold, making it difficult to maintain a comfortable shower. There were also a couple of minor inconveniences upon arrival. The parking, while available, costs approximately AUD $45 per day and the process of locating and accessing it was somewhat confusing on the first day. Additionally, there was no HDMI cable in the room, which meant I had to request one from reception. Housekeeping also occasionally forgot to clear the trash, which added to the inconsistency of the service. The kitchenette could also be better equipped. I found the dustbin to be quite small for an extended stay, the knives were not very sharp, and there was no chopping board provided, which made preparing meals less convenient. On a positive note, after our 8-night stay, the hotel was able to provide us with a complimentary one-hour late checkout, which was appreciated and helped end the stay on a better note. Despite these issues, the staff were generally helpful when assistance was needed, and the overall stay was pleasant. With a little more attention to housekeeping consistency, maintenance, and guest amenities, this hotel could easily provide an even better experience. Overall, I would still consider staying here again due to the great location and comfortable accommodation.

The hotel was in a great location near Chinatown, making it very easy to find. There were many restaurants nearby with lots of food choices. Public transport was also very convenient, which made travelling around the city simple and enjoyable.

The room was spacious and had everything you need without being fancy. The staff were all very friendly and happy to help. Rooms would benefit from a deep clean as there were stains in corners and on sides of furniture that could be wiped. I would stay here again if I wanted a spacious room with a convenient location in Melbourne CBD.

4D3N stays (18 May 2026) Overall it was a good stay... Strategic location, tram station located just in front of the hotel..Many restaurants and cafes nearby...Will sure come back again. The only shortfall is there is no daily housekeeping...other than that, all good!