The Ritz-Carlton, Melbourne

The Ritz-Carlton, Melbourne Reviews

The Ritz-Carlton, Melbourne

650 Lonsdale St, Melbourne, Victoria, 3000, AustraliaView hotel details
The Ritz-Carlton, Melbourne
The Ritz-Carlton, MelbourneThe Ritz-Carlton, MelbourneThe Ritz-Carlton, Melbourne
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Guest Reviews of The Ritz-Carlton, Melbourne

9.2/10
Great
435 reviews
Verified reviews
Location9.3
Amenities9.2
Service8.8
Cleanliness9.3
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All reviews(435)
Positive reviews(421)
Reviews with photos/video(125)
Loved the view(73)
Clean pool(30)
Great swimming pool(30)
Large rooms(18)
Well decorated(11)
Tasty food(10)
Friendly front desk staff(8)
Luxurious(7)
Negative reviews(14)
Huihuisangayayaya
Deluxe King Room
Stayed in Apr 2026
Family
11 reviews
10/10
Outstanding
Posted on May 24, 2026
Extremely satisfied with this hotel. First off, the room size, decor, amenities, design, and layout were all spot-on, though the toilet cubicle was a bit small. The service was also very comfortable and not at all forced. Every time the room was cleaned, it felt meticulously done and thoughtful, arranged according to my habits. The lobby's ambiance and the staff's service attitude were excellent. The location is also fantastic. Most places are within walking distance because public transport is quite slow here. There's a Coles supermarket directly opposite, which is super convenient for shopping, and it's open late, perfect for a late-night haul. The night views were absolutely stunning, and I even got to see a sea of clouds.
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Response from Property: Dear Huihuisangayayaya, Thank you very much for staying with us and your lovely feedback on our guest rooms and the service of our Ladies and Gentlemen. We are delighted you had a fantastic stay and hope to welcome you again soon. Warm regards,The Ritz-Carlton, Melbourne
Guest User
Victoria Harbour, Guest room, 1 King
Stayed in Apr 2026
Solo traveler
74 reviews
9.7/10
Amazing
Posted on May 14, 2026
The hotel is right opposite Southern Cross Station – super convenient, especially coming from the airport via Skybus. You just get off at Southern Cross, cross the road, and you're there. There are tons of restaurants around, so finding food is a breeze. You can easily walk to all the different streets in the city, and if you get tired, there's free transport in the CBD – just hop on and off whenever you like, with a free stop right downstairs. The hotel lobby is on the 80th floor, and the hotel itself is beautiful and clean, with very attractive rooms. Everyone, from the doormen downstairs to the front desk staff, housekeeping, and restaurant team, provides service with a smile. Even with a slight language barrier, they are all very friendly and I'm really satisfied – it truly offers five-star comfort. The only thing I'd mention is that the steak and salad at Atria restaurant really fell short of expectations.
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Response from Property: Dear Guest User, Thank you very much for staying with us and your lovely feedback on our guest rooms and the service of our Ladies and Gentlemen. We are delighted you had a memorable stay and hope to welcome you again soon.Furthermore, we would like to also thank you for your feedback in Atria Restaurant. We would like to discuss this further with you to ensure we are always providing the highest offering and service. Can you please direct message us your contact details? Thank you and we hope you give us the opportunity to welcome you again.Warm regards,The Ritz-Carlton, Melbourne and Atria
Guest User
Panoramic, Guest room, 1 King
Stayed in Mar 2026
Couple
1 reviews
8.0/10
Very good
Posted on Apr 30, 2026
A lovely stay. The only negative was that we were woken up to a really loud noise from the construction coming from next to our room.
Guest User
Deluxe King Room
Stayed in Mar 2026
Couple
4 reviews
5.0/10
Posted on Apr 27, 2026
The service was really bad. When I checked in, they told me I'd have to wait two hours and that a room wouldn't be ready until 3 PM, unless I switched to a twin room. I told them twice not to switch it to a twin room – does the front desk not understand? We're a couple, why would they give us twin beds...? Finally, we got our room in the afternoon, with no compensation, not even a welcome fruit platter. The staff's service attitude wasn't great, especially at breakfast; some of the female waitstaff looked absolutely miserable 😅. The most ridiculous thing is that the hotel is under renovation... at 9 AM, a drill started up, so incredibly noisy **.
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Response from Property: Dear Guest User,Thank you for staying with us and for taking the time to share your feedback. Please accept our sincere apologies that your arrival and overall experience did not meet the standards we strive to deliver at The Ritz-Carlton, Melbourne.We understand how disappointing it would have been to experience delays at check-in, concerns regarding your room configuration, service interactions, and the disturbance caused by renovation works during your stay. Your comments have been shared with our leadership team for immediate review, as this is certainly not reflective of the level of service and attention we aim to provide our guests.We would appreciate the opportunity to discuss your experience further. Could you kindly send us a direct message with your contact details so a member of our team may reach out to you personally?Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless and memorable stay in the future.Warm regards,The Ritz-Carlton, Melbourne
Anonymous User
Ritz-Carlton Club, Guest room, King
Stayed in Apr 2026
Couple
12 reviews
9.5/10
Amazing
Posted on Jun 3, 2026
Best service, very nice staff & everything is so good i love this hotel
Quanbudoushale
Panoramic, Guest room, 2 Double
Stayed in Mar 2026
Traveling with friends
5 reviews
9.0/10
Great
Posted on Apr 15, 2026
Overall, it was good, but the service was just okay. We couldn't check in early, and they said they'd email us if a room became available, but they never did. The environment was nice, and the views were great. The shower head in the bathroom had pretty low water pressure, and the variety of food was a bit limited.
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Guest User
Premier, Guest room, 1 King
Stayed in Mar 2026
Family
6 reviews
10/10
Outstanding
Posted on Apr 12, 2026
The environment was particularly comfortable. Since I checked in early, I didn't get a sea-view room.
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Anonymous User
Deluxe King Room
Stayed in Feb 2026
Business traveler
14 reviews
2.0/10
Posted on Apr 9, 2026
Absolutely awful. There was a dirty rag left on the nightstand, and the front desk kept delaying dealing with it.
Original textTranslated by Google
Response from Property: Dear Anonymous User, Thank you so much for staying with us and taking the time to share your feedback. Our sincere apologies you did not have a positive service experience with us. We would like to discuss this further with you to ensure we are always providing the highest offering and service. Can you please direct message us your contact details? Thank you and we hope you give us the opportunity to welcome you again. Warm regards,The Ritz-Carlton, Melbourne
Kikiyoyo_chan
Deluxe King Room
Stayed in Feb 2026
Family
18 reviews
9.5/10
Amazing
Posted on Mar 27, 2026
Overall, pretty good. This is the tallest hotel in the Southern Hemisphere. Eating breakfast on the 80th floor, you can overlook the entire Melbourne. The sunset night view during the 'blue hour' is especially beautiful. As for value for money, it's decent.
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Jr153
Deluxe King Room
Stayed in Feb 2026
Traveling with friends
4 reviews
8.5/10
Very good
Posted on Mar 26, 2026
Upon arrival, the front desk informed us that our room was ready. However, when we entered, we found a dirty tablecloth still on the dining table. After we went out for lunch and returned, the room had been re-serviced, but to our surprise, the dirty tablecloth had been placed in my suitcase. There were no signs directing to the swimming pool, nor was there any staff present to assist. However, the hotel restaurant's food, views, and service were excellent. I would definitely return just for the restaurant.
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Gudurenshengdexingzhe
Deluxe King Room
Stayed in Jan 2026
Family
5 reviews
10/10
Outstanding
Posted on Mar 10, 2026
The best hotel in Melbourne! The rooms are comfortable and stylish, and the sky pool is amazing.
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Kakakaka1111
Panoramic, Guest room, 1 King
Stayed in Jan 2026
Couple
22 reviews
10/10
Outstanding
Posted on Mar 3, 2026
I stayed here for three nights in Melbourne. There's a tram stop right outside (though it was closed for roadworks, sadly). It's also super close to the SkyBus drop-off point from the airport to the city, only a six or seven-minute walk, so it was really convenient – I just bought a round-trip ticket. There are also lots of familiar eateries nearby, like Pepper Lunch (so good, why did it close in Beijing?!) and Gong Cha (so happy to find Gong Cha overseas!). The room was quite spacious, and the view was nice too. The bathtub was a bit long for me, and there's a separate walk-in closet with a vanity table.
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Rewudingdemao
Victoria Harbour, Guest room, 1 King
Stayed in Jan 2026
Family
21 reviews
10/10
Outstanding
Posted on May 2, 2026
The location is fantastic! After exploring all day, it was so easy to just walk back to the hotel. I absolutely loved the croissant bakery downstairs; having a pastry and coffee there with my child every morning before heading out was such a treat. The hotel's environment and cleanliness are excellent. The lobby on the ground floor is beautiful, and the room views are even better. The pool is stunning, especially at sunset! I'll definitely choose this hotel again next time I'm in Melbourne.
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Anonymous User
Premier Room With Two Double Beds
Stayed in Mar 2026
Family
7 reviews
10/10
Outstanding
Posted on Apr 10, 2026
The room was spacious and the environment was very pleasant.
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Guest User
Deluxe King Room
Stayed in Dec 2025
Family
7 reviews
10/10
Outstanding
Posted on Feb 14, 2026
The hotel's location is excellent, not far from both the airport and the city center. The lobby bar is beautiful, and the breakfast is delicious, with hot dishes and coffee available to order, while other items are buffet style. The service is also good.
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