Imagine Lighthouse

The dishwasher wasn't working, but we didn't need it. The front desk staff were very friendly. Downstairs, there's a Japanese and Chinese supermarket with fruits and vegetables, and it's very close to Queen Victoria Market. There's also a swimming pool downstairs with a hot tub, a sauna, and a steam room.

1. **Location:** Very central! The State Library, Queen Victoria Market, QV, Flinders Street Station, and graffiti-filled laneways are all within walking distance. It's also within the free tram zone. 2. **Convenience:** Downstairs, you'll find a Japanese supermarket, an Asian supermarket, Chinese restaurants, Malaysian restaurants, Aldi, Woolworths, and a tram stop, all within a 5-minute walk. 3. **Facilities:** Being on a very high floor, you might hear the steel bars inside the walls creaking on windy days. Out of our 6-night stay, we experienced this noise very clearly on 4 nights. However, since we were out from morning till night, we didn't have time to request a room change (and weren't sure if a change was possible or if the same issue would persist). The Wi-Fi was also extremely, extremely slow. We reported it many times. Although the front desk said they'd send someone to check and fix it, sending WeChat messages was still difficult, and watching videos was definitely out of the question. (Later, I found out that Australia's internet infrastructure itself isn't great, and the speed drops when there are more users.) If this bothers you, choose carefully. 4. **Value for Money:** The off-season room rates offer good value. The apartment has cooking facilities, a washing machine, and a dryer. There's also a pool and gym in the common areas.

This hotel has a good location, very convenient for getting around. However, the service was quite mediocre. There was a woman at the front desk with a terrible attitude. We had two consecutive bookings for a total stay of 16 days. When transitioning between the two bookings, I had already noted on the reservation that we wanted to extend our stay in the same room. Yet, she insisted we check out first, then check in again, and even moved us to a room of an inferior type! On top of that, we had to wait four hours during the process, which is absolutely unbelievable! She had a completely uncooperative attitude, truly awful! Housekeeping was even more shocking; the cleaning was very subpar, and replenishing supplies was completely disorganized. The daily tea bags, coffee, and milk were never restocked based on what was missing; often, nothing was replaced, and they didn't even put a trash bag in the bin!

The hotel's location is great; it's convenient for transportation, shopping, and dining right outside. However, the hallways have a trash chute, so they smell quite bad, especially rooms near the chute.

The location is superb, making it very convenient to get anywhere. The views from the 69th floor are absolutely unbeatable. While it can get quite noisy when it's windy, watching the sunset every evening and seeing the city lights come alive is truly beautiful.

Checked in on the 11th, and found a sock under the bathroom sink. I'm not even sure if the room was cleaned! 🤷‍♀️ But I was too tired to mention it to the front desk that day. On the 12th, I asked if I could switch rooms, and they told me they were fully booked. However, when I checked Trip.com, there were still rooms available for sale. I don't understand what this hotel is trying to pull. The stovetop wasn't wiped clean, and the washing machine was also dirty. Plus, absolutely no sunlight gets into the room. 😩😩😩🙄🙄🙄

The gym equipment was limited, and the room was just okay in terms of cleanliness, overall it felt a bit small. The bathroom shower didn't have a handheld showerhead. The location in the city center was good though, convenient for getting to different places.