Guest Reviews of Ibis Melbourne Hotel and Apartments
8.3/10
Very good
768 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities7.8
Service8.3
Cleanliness8.3
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All reviews(768)
Positive reviews(712)
Reviews with photos/video(198)
Convenient location(96)
Easy to get around(66)
Located downtown(44)
Large rooms(40)
Friendly front desk staff(37)
Luggage delivery service(12)
Parking difficult(12)
Many dining options(7)
Negative reviews(56)
Genie0721
Standard Triple Room
Stayed in Aug 2026
Traveling with friends
16 reviews
10/10
Outstanding
Posted on Oct 3, 2026
The hotel feels a bit dated, but its location is incredibly convenient. It was great to be able to catch a day tour to the Twelve Apostles right from here. There are plenty of convenience stores and Asian supermarkets nearby, and a short walk takes you to Melbourne Central, where you can find TamJai (a popular noodle restaurant). There's also a Chinese restaurant nearby called Rose Garden, which has a very 'wok hei' flavor and seems to be a local favorite, even if its signboard looks a bit old-fashioned.
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OffAbb
Standard Triple Room
Stayed in Aug 2026
Couple
19 reviews
10/10
Outstanding
Posted on Sep 4, 2026
This hotel was an absolutely wonderful place to stay during our trip. The location is incredibly convenient for getting around the city. It is situated just a short walk away from the nearest tram station. From the moment we walked in, the overall cleanliness was truly impressive. Our room was completely spotless and meticulously maintained every single day. Furthermore, the hotel staff provided excellent service from check-in to check-out. Every employee we interacted with was genuinely welcoming, polite, and eager to help. We also greatly appreciated the ability to leave our luggage safely at the reception. This convenient luggage storage gave us the freedom to explore without carrying heavy bags on our last day. Finally, the beautiful view from our window made the entire experience absolutely perfect.
6/12
Response from Property: Dear Guest, Thank you for your valuable time in providing us a detailed review. We wish to see you again. Kind regards, Ibis Hotel & Apartments
Nanshang
Standard Triple Room
Stayed in Aug 2026
Traveling with friends
2 reviews
10/10
Outstanding
Posted on Sep 16, 2026
This accommodation boasts a superb location with convenient transport links and a full range of nearby amenities. It offers an elegant setting and a tranquil atmosphere, making it an ideal choice for both business trips and leisure getaways. The room is spacious and bright, featuring a modern, minimalist design with tasteful details that truly made me feel at home.
The staff's service was exceptionally warm and professional, leaving me feeling very comfortable and well-cared for, truly experiencing a home away from home. 🇦🇺🏨
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Guest User
Standard Triple Room
Stayed in Aug 2026
Couple
1 reviews
6.0/10
Posted on Sep 12, 2026
The rooms and appliances are quite old and could use some updating. Bedding also old…
I stayed for two nights with breakfast included. The breakfast was good and offered a nice variety of options.
One major downside was the on-site parking, which cost $40 per day. I had to pay an additional $80 for parking during my two-night stay.
Overall, I paid $890 for two nights Without parking and considering the condition of the room and the additional parking cost, I don’t feel the stay was worth the price. But staff are very friendly.
Simarulong
Standard Triple Room
Stayed in Aug 2026
Family
105 reviews
9.0/10
Great
Posted on Sep 5, 2026
Overall, it was pretty good, mainly because this was our pickup point for the Great Ocean Road tour on the second day. I requested a high floor, but they gave me the lowest one. Since it was only for one night, I didn't mind too much. The location seems great; there are many places to eat brunch nearby. The bedding was also decent, and I slept very soundly. There are quite a few Chinese tour groups here, so I wonder why there isn't a Chinese staff member at the front desk?
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Response from Property: Dear Guest, Thank you for providing us a review and for your score and we appreciate your comments regarding the location. We regret that we weren't able to provide a higher floor as per your preference, but we will definitely endeavor to fix that should you choose to stay with us again. I can assure you we do have staff members that can speak Mandarin/Chinese but coincidentally it seems she wasn't at the desk on the day. Once again, I thank you for your consideration and wish you well on your travels. Kind regards, Ibis Hotel & Apartments.
Guest User
Standard Queen Room
Stayed in Aug 2026
Family
32 reviews
7.5/10
Posted on Sep 4, 2026
The location is good, with many shops nearby and close to the city center. Victoria Market is also within walking distance. The room is a bit old, and the bathroom doesn't have a handheld shower. Breakfast is decent. It's about a 30-minute drive from the airport, costing around AUD $50-60.
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Response from Property: Dear Guest, Thank you for taking your time to provide us a review and we will take it on for further property improvements. Kind regards, Ibis hotel & Apartments
Anny B
Standard Queen Room
Stayed in Aug 2026
Couple
6 reviews
9.5/10
Amazing
Posted on Sep 4, 2026
Very kind staff and a clean room for cheaper price. Easy to reach from city. Near the Queen Victoria Market so you can check it out. Lots of eateries and cafes around here.
Response from Property: Dear Anny B,Thank you for your kind words regarding our staff and the cleanliness of your room. We are pleased to hear that you enjoyed our convenient location near the Queen Victoria Market and the surrounding dining options.Best regards,ibis Melbourne - Hotel & Apartments
Amy yungfu
Two Bedroom Apartment
Stayed in Aug 2026
Family
162 reviews
8.5/10
Very good
Posted on Sep 4, 2026
Booked a family suite with two rooms, perfect for a large family. The rooms are spacious, and the hotel is located right in the city center. Breakfast is a simple continental style. There are plenty of restaurants and supermarkets close by.
Original textTranslated by Google
Response from Property: Dear Amy,Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious family room and the central location of our hotel, as well as the convenience of nearby amenities. We appreciate your kind words about our breakfast offerings.Best wishes,Ibis Melbourne - Hotel & Apartments
Guest User
Standard Queen Room
Stayed in Aug 2026
Solo traveler
1 reviews
7.5/10
Posted on Sep 4, 2026
The accommodation cost was reasonable and affordable. The water pressure in the shower was weak, but I guess that's normal for overseas hotels. 😅 I really liked that the hairdryer was powerful. I was overcharged for the deposit, but when I inquired at the front desk the next day, the manager immediately processed the refund. It was a bit scary, and it's also my fault for not being able to speak English well.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your stay. We sincerely apologize for your concerns regarding the water pressure and the deposit issue. We hope to see you again under better terms and thank you for considering to stay with us.ibis Melbourne - Hotel & Apartments
Guest User
Two Bedroom Apartment
Stayed in Jul 2026
Family
3 reviews
9.5/10
Amazing
Posted on Sep 5, 2026
Great location, just few hundred metres away from Queen Victoria Market, which u may find almost everything there. We can just walk around or travel with free tram to most of the tourist spot in town. Daily room service available with basic amenities. Only fridge, microwave and basic dinnerware available in the apartment. But anyway it’s really value for money.
Response from Property: Dear Guest, Thank you for taking your time to provide us a review and for a positive score. We appreciate your comments regarding your location and will take note of your feedback for future works in our rooms. Wish you well and hope to see you again. Kind regards, Ibis Hotel & Apartments
Guest User
One Bedroom Apartment
Stayed in Jul 2026
Family
7 reviews
7.5/10
Posted on Sep 1, 2026
The place is spacious and tidy, but unfortunately, the kitchen only has a microwave. There are no cooking utensils or cleaning supplies like dish soap, which significantly reduces its convenience. The washing machine also has a bit of an odor.
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Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. I regret to hear that the kitchen amenities did not meet your expectations and that you experienced an issue with the washing machine. Your comments are valuable as we continually strive to enhance guest experiences.Best regards,Ibis Melbourne - Hotel & Apartments
Anonymous User
One Bedroom Apartment
Stayed in Jul 2026
Solo traveler
1 reviews
7.5/10
Posted on Aug 31, 2026
Upon entering, there was an unpleasant odor from both the kitchen and the bathroom. I suggest the hotel replace the shower curtain. The location is quite convenient; if you're taking a day tour, there's a chance you can arrange pickup and drop-off right at the hotel entrance. The Chinese restaurants near the hotel are open late, and it's close to Queen Victoria Market, which is nice.
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Guest User
Standard Triple Room
Stayed in Jul 2026
Family
44 reviews
4.2/10
Posted on Sep 12, 2026
The price is cheap, comparable to domestic guesthouses. The location is decent, good for those who are out early and back late. Many day tour bus stops are nearby, which is very convenient for day trips around Melbourne.
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Alexey Ru
Standard Queen Room
Stayed in Jul 2026
Solo traveler
33 reviews
10/10
Outstanding
Posted on Sep 1, 2026
Good value for money hotel. Breakfasts are good, tasty, and varied. The rooms have everything you need. The staff is friendly.
Original textTranslated by Google
Response from Property: Dear Alexey,Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our breakfast offerings and found our staff to be friendly. Your comments about the value and amenities are greatly appreciated.Kind regards,ibis Melbourne - Hotel & Apartments
Shaonianxiaoruntu
Standard Triple Room
Stayed in Jul 2026
Family
19 reviews
10/10
Outstanding
Posted on Aug 28, 2026
The hotel's location is excellent, right next to Queen Victoria Market, and within the free tram zone, making it very convenient to get around. The room was very quiet, and the need for a key card to access the upper floors made it feel quite safe. It's also a pickup and drop-off point for all Trip.com day tours, which was extremely convenient.