To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.0
Service8.2
Cleanliness8.5
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All reviews(114)
Positive reviews(109)
Reviews with photos/video(24)
Great location(60)
Awesome rooms(29)
Easy to get around(24)
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Convenient location(16)
Awesome stay(10)
Great value for money(9)
Good views(3)
Negative reviews(5)
Guest User
Studio – Internal
Stayed in Feb 2026
Couple
1 review
7.5/10
Posted on Mar 11, 2026
There were fresh towels everyday which was good. Room is spacious and clean but bathroom is a bit small. Though there is free wifi, signal was really bad in the room. Not able to connect to internet except when you are at the hotel lobby.
Hotel location is really good. Near to Flinders station and southern cross station which was very convenient to get around. Getting to the airport was easy breezy. Just a ten minutes walk to the airbus terminal.
ValenQi
Studio Executive Apartment
Stayed in Jan 2026
Traveling with friends
32 review
8.2/10
Very good
Posted on Mar 5, 2026
Great location, right on the main street and close to the train station. The bathroom was an add-on and super tiny.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your recent stay with us.We are glad to know that your stay has been very good. We hope to welcome you again.Thank you, Nilam MaharjanFront Desk
Carminho
Studio – Internal
Stayed in Jun 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Oct 1, 2025
Very nice hotel! Room is big for 1 solo traveller like me. Great view. Price is reasonable!
6/8
Response from Property: Dear guest,Thank you for taking your time to review us and give us the feedback. We are glad to hear that you have enjoyed your stay with us. We hope to welcome you back in near future.Thank you,Nilam MaharjanFront Desk
Guest User
Studio – Internal
Stayed in Nov 2025
Solo traveler
6 review
9.7/10
Amazing
Posted on Feb 5, 2026
Great location, very convenient for getting around! The room only had windows facing the hallway, so ventilation wasn't very good.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your amazing rating! We're delighted to hear you enjoyed our amenities, cleanliness, and service, and that our convenient location worked well for your stay.Thank you also for your note about the room window and ventilation. We understand this can affect comfort, and we appreciate you bringing it to our attention. Your feedback helps us continue improving.We hope to welcome you back again soon!
Guest User
Studio Executive Apartment
Stayed in Sep 2025
Family
7 review
8.5/10
Very good
Posted on Jan 21, 2026
The hotel's location is great, the room is spacious, and the facilities are quite new and clean.
Original textTranslated by Google
Response from Property: Thank you for your lovely feedback. We’re glad to hear you enjoyed the great location, spacious room, and clean, modern facilities. We appreciate your positive comments and hope to welcome you again in the future.
RelaxBro
Studio – Internal
Stayed in Dec 2024
Solo traveler
29 review
7.0/10
Posted on Jan 27, 2025
View was good from my window. Stay was okay, not too comfortable as noices were coming from outside the corridors. Rest everything was average.
Response from Property: Dear RelaxBro,Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do". Regards, Manager - Oaks Melbourne on Collins.
Guest User
Studio – Internal
Stayed in Nov 2024
Solo traveler
36 review
6.0/10
Posted on Dec 15, 2024
Absolutely a shocker… one of the most soulless hotels I’ve ever had the displeasure of staying at! This is what you get adding a corporate stooge and a hospitality manager…a thoughtless, dead, cyborg business hotel. I had as much pleasure at this ‘hotel’ as going for a colonoscopy…suggest either redesigning it or be open and accepting of why it exists…to fill the business market who needs a basic, extremely boring hotel room with a equally boring business man… for business persons needing basic, clean, functional it succeeds, but for my part never again, I don’t want to stay in a hotel that sucks my soul…. Just sorry I got ****** into this shell of a so called ‘hotel’. Trip.com… not happy with you either!
Who agreed to create’ internal rooms’ … such a stupid idea… better to create a pod hotel rather than rooms in the internal part of what I assume is converted office space, such a bland shocker! Anyway to those male businessmen it will fill the need. Would I recommend? not in this life time! 😂😂 even the thought of having to stay here induces early stage rigor mortis! 😄 
Response from Property: Dear Guest,Thank you for taking the time to provide your feedback. Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do". Regards, Manager - Oaks Melbourne on Collins.
Guest User
1 Bed Family Apartment
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 11, 2025
Very nice location just at the centre of Colins street, you can walk to most famous places in Melbourne city from the hotel. Also very convenient to southern cross station
Response from Property: Dear Guest,Thank you for taking your time to review us and give us the feedback.We are glad to learn that you have enjoyed your stay us , we wish to welcome you again.Thank you,Nilam MaharjanFront Desk
Guest User
Studio – Internal
Stayed in Jun 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 23, 2024
It was a really good trip! The receptionists were very friendly and helpful. did not manage to take a photo of the hotel room but everything was clean and spacious.
Response from Property: Dear Guest,Thank you for taking the time to share your review on your recent stay. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards, Oaks Melbourne on Collins.
Bprselene
Studio Executive Apartment
Stayed in Oct 2025
Business traveler
17 review
10/10
Outstanding
Posted on Dec 10, 2025
All was good during my stay.
Response from Property: Thank you for your lovely feedback. We’re glad to hear you enjoyed the great location, spacious room, and clean, modern facilities. We appreciate your positive comments and hope to welcome you again in the future.
852km
Studio – Internal
Stayed in Apr 2024
Solo traveler
2 review
10/10
Outstanding
Posted on May 26, 2024
Good location !! close to Southerncross station. (around 10 minutes on foot), walk to Flinder street station just 15 minutes. Hotel was easy to reach , entrance at the main road(Collins Street). The room was quiet & clean, with enough kitchen applicance. Because it is a studio, the hand basin was a bit small. Got down the hotel ,U can easily catch light rail to any where of Melbourne.
6/11
Response from Property: Dear guest,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Thank you,Nilam MaharjanFront Desk
Guest User
Studio – Internal
Stayed in Sep 2024
Solo traveler
5 review
8.5/10
Very good
Posted on Dec 15, 2024
Booked studio room for2Nights. The location is great .However, the room was very closed space with no view/windows.
Response from Property: Dear Guest,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
Yoomie
Studio – Internal
Stayed in May 2025
Solo traveler
10 review
10/10
Outstanding
Posted on Jun 13, 2025
Best location and luggage storage options
Response from Property: Dear Guest,Thank you for taking the time to share your honest review. We truly appreciate your ratings on our amenities, cleanliness, surroundings, and service. We are also delighted to learn that you enjoyed your stay and that we met your expectations.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, MallaOaks Melbourne on Collins.
Anonymous User
Studio Executive Apartment
Stayed in Aug 2025
Couple
6 review
10/10
Outstanding
Posted on Oct 20, 2025
Good place and amazing staff
Response from Property: Dear guest,Thank you for taking your time to review us and give us the feedback. We are glad to hear that you have enjoyed your stay with us. We hope to welcome you back in near future.Thank you,Nilam MaharjanFront Desk
Hayden_Australia
Studio Executive Apartment
Stayed in Apr 2024
Family
18 review
8.5/10
Very good
Posted on May 13, 2024
Over all not bad - bed linen a bit dirty with yellow urine stains .
Response from Property: Dear guest,Thank you for taking your time to review us.We regret that your experience didn't not live up to your expectations.Rest assured that we have shared the feedback with relevant team.Thank you,Nilam MaharjanFront Desk