While the rooms are lovely and ultra modern, the facilities were all unusable and the staff looked tired and were poorly trained in customer service. There was a huge black cockroach in the indoor pool, probably given it is next to the kitchens. It's so dark it's hard to see any cockroaches until they are right under your chin which is scary. When I reported this to staff, there was no apology, let alone compensation, said I was asked only why I hadn't reported it earlier in the day. The rooftop pool was freezing cold and unusable. The jacuzzi on the balcony was overlooked by a man from next door who kept taking photos of us. The bath was unusable as the plug didn't work. Every time we used the shower, it flooded the bathroom, toilet and hallway and we used all our towels each day trying to stop the flood. Bit of a miserable stay really. I won't be back.