voco HOTEL NAPOLEON MEMPHIS by IHG

I had a amazing experience here at Voco it was so peaceful and beautiful 💕

The hotel room are very spacious, clean, and comfortable. It was tastefully designed and decorated.

This is a great hotel with nice clean rooms and comfy bed. Lovely big TV in the room with accessible HDMI port for bringing your own device. I know you don’t book into a hotel to lie and watch TV but it’s nice to catch up on things after a long day out. Location is excellent as no more than 10 min walk to downtown Beale St, and 20 mins to Sun Studios, where the magic began. Reception being renovated while we were there so not quite as functional as it should be but staff were terrific and incredibly polite. Rocky the concierge/manager was a bundle of fun and provided some great info on what to do in this great city 👍

Staff is rude- told me I didn’t have a reservation (I did). I had to book a different hotel while I was at the airport then was charged a no show fee for the night “I didn’t have a reservation for”.

We enjoyed our one night stay very much. We would recommend upgrading the pillows. They were hard and flat.

It started wonderfully… Staff at the front desk was welcoming, friendly and kind every time we came and went. However, our room was never cleaned despite repeated requests to both the cleaning staff in person, the “clean my room” tag hung on the door, and direct requests to the front desk. 4 days, 3 nights. Not ONCE. I had to go to the front desk to get towels and fresh sheets the third night, they wouldn’t even bring them up because only one person was working. Terrible experience, would never stay here again.

orbits states that the property is pet friendly when in fact they do not accept any pets of any kind. After having several different conversations with the staff. The hotel manager stepped in and was aware of the huge error orbits did by misrepresenting the hotel in its ads. This almost cost us our reservation due to orbits mistake. Thank goodness the hotel manager took care of the situation and we were able to stay.

We chose the property based on the photos showing an eclectic design. Our room has an original brick wall and the dual windows were original bay style. I don't typically sit in a lobby but there's was so inviting we did and visited with the staff. The bar/coffee was also fun to visit with the staff! Very friendly and inviting! It is a corner location and on the third floor there was NO traffic noise. And no sirens during the night.

The room was great, however, leftover food and dental floss from a prior guest were left on the floor. It looked like they had been there for a while