Holiday Inn Express & Suites MEMPHIS SOUTHWIND by IHG

Stayed here many many nights. Sometimes they have Chobani for breakfast. Free parking. There’s a Walmart 5-6 mins by car. Other than that. Nothing much around

If this was the first Holiday Inn, I had stayed in, I would not have booked another time. Our bathroom was not clean, the room was stocked only with decaf coffee and when I called the front desk, they said they didn’t have any that I’d have to wait until the maids came in. When we went down for breakfast, they were out of most everything. They had a waffle maker, but no waffle batter, oatmeal toppings but no oatmeal and the juice machine was broken. When I asked the girl at the front desk if they had it, her answer was just “nope.”

It was very clean…thankful for that! I booked here with three things in mind…a pool for the grandkids, a good breakfast and good ratings. Well…the pool was closed both days. Opened up right when we were leaving. The staff…some were helpful, some were not. We had five people, three towels. No bedding for the sofa bed. We were back annd forth to the front desk the whole time. And no toilet paper on the last day. We used tissues. The second day we went down at 8:30. All the hot food (all but sausage nobody wanted) was gone. My husband asked for more food. The lady said she doesn’t put out more food after 8:30 since it shuts down at 9:00. Then two more families came down. So she made more biscuits and eggs and slammed the lid in front of my husband. Not a great experience as hotels go.

I liked the front desk staff they was very professional and whatever you asked for you received it. Me and my family will be coming back to Memphis and I recommend that you will be taken care of at Holiday Inn and Suites in South wind Thanks a lot

The wifi was out and the swimming pool was closed during my stay. The staff wasn't helpful or knowledgeable. I tried to speak with management, but apparently he works 9 to 5, so I was unable to catch him during my stay. I should have checked out after the first night, but I had already paid for two nights. I had to go to Starbucks to use their wifi, which was a huge inconvenience!!

We were in Room 324 at the Holiday Inn Express in Memphis, Tennessee. There was no internet access during our 2 day stay. Simply not acceptable and feel it's basically false advertising. The breakfast was not up to par with the rest of my stays at Holiday Inn Express or IHG properties. Pancakes were doughy and basically uncooked. There was a parked car outside my room window and it was full of trash. It remained in the parking lot throughout our stay and remained there when we left. The outside door that provided access to the electrical panels was unlocked and opened. A total breech of security and safety for the employees as well as the guests. TV did not work during half of our stay and continued to go in and out. A very say representation of Holiday Inn Express hotels. We were there for 2 days and no one ever entered the room to clean, empty trash, make the bed or provide fresh towels. The microwave plate would not rotate and it had to be removed to warm coffee. Glass shower doors were very difficult to open and close. A sad representation resulting in our decision to never stay at a Holiday Express Motel in during our future travels or vacations.