Sonesta Simply Suites Memphis East Poplar Pike ​

My experience was awful i stayed in room 202 and the air conditioning vent was hanging halfway off of the wall, it would make a loud noise throughout the day and at night keeping me from sleeping. There was no room service at all, we were provided with one roll of toilet paper for the entire weekend stay and only 4 towels. There was a half used paper towel roll with splatters on it from the previous stay. The room and hallways reeked of smoke which got into my clothes, hair, travel bags etc. The front desk attendants were rude and unhelpful. I called several times to the front desk with no luck which led me to have to spend my own money to provide things that the hotel wouldn’t. i am very displeased with my stay and am requesting a full refund/compensation. I don’t have photos but do have videos of the vent and the noises coming from it.

Very good

Bed was clean and comfortable. Staff was pleasant and helpful. Kitchen cabinets were completely empty. Floors in room were in need of repair or replacement. Half the toilet paper holder was broken off the wall, so the rolls were set on the back of the toilet which is impossible to reach when needed so I put a roll on the bathtub. Electronic key did not always work so the front desk had to let me in and reset it several times. At least it worked the night I was out late so nobody was manning front desk. Halls were generally quiet but since my room was near housekeeping, I did sometimes hear them going in and out. Also heard garbage disposal from other rooms but that did not bother me. I didn't see any restaurants etc nearby and no complimentary breakfast. Overall served my purpose which was a place to stay while visiting family after the first hotel I reserved months ago canceled my reservation before I arrived and said no rooms were available due to a long-term contract being extended. I didn't bring a car but it appeared the lot was full at night.Snack and beverage vending machines in lobby.

I chose not to stay. I switched rooms due to the conditions of the first room. The second room was still not up to par

Room was not cleaned. Floors were dirty. Sofa was dirty. Microwave didn’t work and was dirty with some greasy substance. Kitchen light out. Door to bedroom coming off the hinges. Sink in lower bathroom was slow to drain. Vents were dirty. This was important because elderly parents have respiratory issues. We were here because of the death of an immediate family member. No one is on duty after 10pm or before 9am. We couldn’t wait to check out so we left room key in drop box and checked out at 7:00 am. This hotel should be taken off the vendor list. I will never bring my elderly parents to stay here again?

For an inexpensive hotel, this was pretty good. There were a few things that could have been better: there was only one trash can in the suite, the toilet paper holder was broken. On the positive side there was an ice maker in the refrigerator and the suite was two stories with ample sleeping options.

This was a roach in the bedroom, the had a suit with nothing in it. One chair at the counter, no pots, pans, or utensils. Furniture old the bed was hard 250 dollar deposit for what, there was nothing in the room but an iron. The pool was covered, the gym was storage.The picture are definitely misleading.

I had no air my entire stay. No I didn’t complain because I didn’t want to seem like nagging Nancy

The entire hotel smelled of ****. Room smelled and had flies in the sink. Almost every surface had stains: carpet, walls, couches, beds. We booked since it had a kitchen and they provided nothing to use in the kitchen so it was essentially useless. Not blankets on the bed. Sheets only. Two tiny pillows on the bed. Major water damage in bathroom with rotting floor boards.