DoubleTree by Hilton Memphis

Our stay was very nice! Great location & great hotel staff! Will be back!

My room had gnats. There was only one coffee packet. The thermostat on the wall did not control the heating/cooling unit, and it was VERY noisy. The restaurant/bar had no AC. It was a little dirty and run down. No prices for drinks in the vending machine.

Nice room the only thing that the breakfast wasn’t good they charge $15 per person buffet style but it’s mostly like complimentary breakfast not worth the spending on it

We had No Tv working in our room the lamps had no bulbs to work at the desk area and no one ever answered the phone at the front desk.

Stayed 6 nights. The location of the hotel is great! Many restaurants and grocery options nearby! The property and the room were decent for a 3-star hotel. However, I faced four issues that affected my score: 1) The room service cleaned the room once every few days. The front desk was not honest about it and every time I asked, they assured me the room service will come that day and for 2 nights that didn't happen, which my trash was full and I didn't have clean towels. I appreciated if the front desk were upfront about it so I could plan accordingly. 2) There was a power outage on a busy weekday morning and I had to use the stairs to go up and down the 6th floor several times. 3) Most of the staff were friendly, but once I got a grumpy staff at the buffet breakfast that was complaining about her day nonstop to her colleagues and also got my order completely wrong and didn't seem to care at all. 4) My room was missing the safe, and even though I asked the front desk several times for one, they didn't deliver. If these issues had not happened, I would give it 4 stars.

Beautiful hotel but don’t swim in the winter. The pool is indoor and outdoor , plenty of warm jets but it’s still just TOO cold .

Room service didnt provide extra washcloth after cleaning my room. The pool glass roof was leaking water. The restuarant inside the hotel menu was extremly expensive. Breakfast high was. The noise level was amazin. Overall a 3.5

So I’m pretty bummed because we usually love staying at The Doubletree. However this time is very different. We were charged an extra $50 fee for potential incidentals (that is supposedly returned upon departure and room is checked over making sure you did not do any damages). Make sure you do check in photos and videos and exit ones to protect yourself and to give accurate reviews!!! We were never offered our typical welcome cookies and our room was dirty. I took pics and showed the front desk staff and she didn’t even blink when I told them there were bugs in our room! I also told her our door to the bathroom only opens halfway and she told the handyman who just walked away and didn’t care. We also didn’t even have enough towels in our room for the 3 of us. While I waited for more towels another two people came up and said they needed more towels as not enough were placed in the room. The one young woman tried to hand her this soiled looking towel that they had found upon checking in and was stuffed in their closet! Super gross! The restaurant was a huge disappointment with rude waitresses that did not even acknowledge us as we waited ab 9 mins to get water. No one ever came up to us and after 10 mins we left and walked across the road to an Italian place that is pricey, but great service and great food. If we ever came to this area again we would not stay here. Doubletrees good service and cleanliness has changed! I will try to post pics and short video of the situation.

Loud and the beds were compatible to sleeping on the floor...I won't be coming back, next time I'll choose a comfort inn.. they have awesome beds.