This hotel really needs a major upgrade! When I arrived in my King size suite, there was blood stains all over the floor, dust in the corners and trash from previous guests still in the trash can! I reported this to the front desk and the lady told me she would have housekeeping coming by to clean or give me another's room. This never happened! Then the 2nd day of my stay i requested a full room service, and after being gone for a whole day this again never happened! So I again complained at front desk! I received a room service on my 3rd day of stay but yet had to go again to the front desk to request towels! This is not a service that you want to give to guests staying at the sleep inn & suites, also they could make sure that breakfast is stocked up during the hours of service, seeing that a lot of ppl either living there and go to work and taking breakfast with them..so that would be another upgrade! I love Memphis and but this hotel made my stay terrible and awful!