Hampton Inn & Suites Raleigh/Crabtree Valley

I think my stay was a general 3 out of 5. Personnel was super friendly and my suite was nice and clean however the heating was broken and were were in the low 50's so it was pretty cold (had to buy a heater but since the suite was super big, didn't make much of a difference). It seemed the thermostat had been tampered with (feels like it was done to show different temperatures and cap it at a lower value). And the cherry on top was that my tire air valve caps were stolen right outside in the hotel's parking lot. There is a sign that says they are not liable for theft or damage but one would assume that for the room's price, it'd be safer.

We arrived around 2:30 ish pm and needed to get to our room, order LYFT and go to a meeting scheduled for 5:00 pm. The desk person said check in time is 4:00 but would ck to see if a room had been cleaned and ready for occupancy. He verified one was ready and allowed us to go to that room. We were appreciative of the cleaning staff and the desk person. All the hotel employees were friendly and courteous. The desk personnel even helped me with getting a Lyft app set up on my phone. The breakfast buffet was really good and extensive. There was always a line to cook waffles which caused a back up and slow moving line. Maybe have more waffle irons available. I wanted to order food from a nearby Panera Bread but the desk personnel called and/or looked up on line to find it had closed. She suggested if I placed an order thru the Panera Bread app, the person who drives the shuttle could take me to a different Panera Bread a little further away to pick up the food. I accepted her offer, bought the driver a snack and gave her a tip. I was able to have a wonderful mid afternoon meal. The beds were very comfortable. I like the bathroom door with "cloudy" glass which allows light in for use of the bathroom overnight. I like the use of attached to the wall containers of bath soap, etc. which definitely cuts down on use of smaller containers partially used and thrown away. One important thing we suggest is the street sign for Arrow Street be much larger. Not being locals, the area was unfamiliar with us, there is heavy traffic and the Arrow Street sign is very hard to see. Otherwise, we were very happy staying in this hotel.

Our stay was excellent. The staff was very friendly, the room was great, parking was good. Would definitely stay there again and would recommend them to others.

Our first room had a puddle from a leaking sink. The staff were kind and quickly gave us a different room. The rooms are run down and not especially clean. They were fine. The pool was probably the worst part - very murky with obvious debris and hair. I would not use the pool in this state. The complimentary breakfast was ok, the area for breakfast was rather clean and kept up. Overall just disappointed in the hotel, the lobby is nice but does not extend to the rooms. The front desk staff were nice though.

There could be a better breakfast selection. The selection did not match the aesthetics of the hotel at all. The staff was very professional and accommodating from the beginning of our stay until the end. I will definitely recommend staying at this hotel.

Very helpful staff. Very convenient location, close to the mall and restaurants. Easy and comfortable location and stay.

Excellent staff, delicious breakfast, spacious and clean rooms, and close proximity to Raleigh’s most desired attractions.

Hotel was super clean, staff very gentle and helpful, breakfast was great and the indoor pool fantastic!