Candlewood Suites MERRILLVILLE by IHG

Checked in and when I went into the room there was only one bed. I booked a room with two beds almost 2 months earlier

The room size & having a kitchen was fantastic. The only drawback was we had 3 people & the room was listed as having a pull out couch & it did not. The bed was TINY, even for 2 people.

Nothing interesting you do not have contrumentary breakfast at this hotel toilet seat was loose shower half worked not a good place to stay

The room we were given was never cleaned and the bathroom ceiling had plenty of mold. We asked the attendant if we can change room and explained to her that the room didn’t meet our standards. She stated there was no vacancies. The tv didn’t come on something about a signal. The next morning the front desk staff Toya, I believe came in and we explained to her the issues we were having and we was told there wasn’t any vacancies. Well apparently the night staff lied to us because there were plenty of rooms available. Anywho, Toya fixed everything and made our stay more pleasant. She accommodated us in every way she could. Had a great stay afterward!!

I had high hopes for this place but it was really gross. Everything from the check-in counter, the hallways, and the room felt so dirty

Room was very dirty carpets were sticky. My dishwasher didnt work in the room. Shower was patched with white duct tape where there were holes. I stayed 12 days and my room wasnt even cleaned once. No towels or sheets, trash was never taken out. Id reccomend finding somewhere else for the money this place costs.

Worst Hotel Stay Ever! I would never suggest this hotel to a single person! The lady who checked us in tried to charge us more money after I already paid. She said oh I am sorry I forgot to charge you the incidentals, but that was already charged when i gave them my card. This place was disgusting. The bedding was used, the pillows had mascara all over them,(not stains, actually freah makeup) there were other peoples hair in the sheets. The counter tops were covered in cigarette ashes and dirt. We tried to tell the people that worked there but no one cared. They kept using the excuse this is extended stay. So extended stay mean we dont clean ever! The housekeepers knocked on our door and asked if we want the room cleaned i said yes, also explained that the counters were filthy and covered in cigarette ashes. They never cleaned it and they left our room opened the entire day. When we came back we found the dirty towels on the floor still and our door opened. The room was not cleaned before we checked in and I doubt they will clean it after. DONT NOT STAY HERE!!! They also ran out of clean towels. The elevator broke. We waites to talk to the owner. He was not any better. He had the same excuse thia is extended stay hotel.

The room and location were fine typical hotel room. Our room had an odd smell at first but went away after a little bit. The room had a lot of moisture for some reason, by morning my hat was soaked. The double beds are not big enough for two adults. I wish hotels would stop providing double beds. Queens and kings only.

The place and rooms are always clean. Staff is very friendly