Holiday Inn PHOENIX-MESA/CHANDLER by IHG

Clean, nice place

Check in on Jan 29-feb 1, 2024, original stay! But check out, Jan 31, 2024. Due to family emergency! Still got charge. Horrible experience!

******* said breakfast was free with stay, was $16 per person. Hot tub was out of service . Would stay again

There was one working elevator however guest kept trying to overfill it causing it to not work a couple times during the stay. The bathroom in my room wasn't cleaned properly. I received text messages around children of other guest misbehaving that were offensive as i was the only african American there at that time.

My first time staying in phoenix and Eric made sure our stay was amazing best customer service experience I have had.

Check in was long. Unfortunately the woman that helped us took a bit to find our actual reservation. When we got up to out room the keys wouldnt work. Came back down and waited in line again to be helped. A new woman looked up and realized that we had been given the wrong room number. While everyone was kind the process took over 20 minutes and unfortunately we had a wedding to get to. The room was clean but the bathroom looked like they were in the middle of a renovation. Again staff was kind but honestly not sure wed stay here again.

Very nice hotel. My only concern was that the outside door leading to the stairwell was not locked and could not be locked.

The room was nice. The elevators were very slow. The parking lot was packed so had to park far away. The main road beside the hotel had cars