When I arrived from Colorado I had lost my voice due to getting caught in the snow storm. Melissa was amazing, kind and helpful. In the evening when we returned the gentleman at the desk helped me with honey, lime, salt, hot water and even offered me tissue. He too was amazingly kind and helpful. The lady working the morning during breakfast was amazing. She was keeping up with all the patrons, stocking up everything immediately, cleaning up all the area constantly. She even kept her composure was polite and responded kindly to a patron who was absolutely rude to her. My daughter found her to be an outstanding person.