NH Collection properties in Metropolitan City of Venice

A fantastic place to be on the island of Murano. A 5 minute walk from the waterbus station of Murano Navagero and near to all what Murano has to offer. The room was modern and comfortable, the breakfast varied and the hotel a hidden gem. The staff are accommodating and nothing is beyond their reach. Yes, you are not on the main island, but you are only a 20 minute ride away as you experience life on the water. If you have a few days in Venice, I would highly recommend this hotel as you stay in comfort and affordability away from the expensive traps of the main island.

The hotel is beautiful and well-decorated, with an elegant blend of classic and modern styles. However, its location is a bit far from the main attractions. The highlight of the experience was undoubtedly the staff, who were extremely polite and attentive. Unfortunately, the Valentine’s Day dinner was a major disappointment. Despite having great potential to be a special night, it lacked planning and romance. There was no themed decoration, and the music selection was completely off, with Latin music playing instead of a romantic Italian soundtrack. The only saving grace of the evening was the menu—the food was simply delicious, and I am immensely grateful to the chef for that. Without his exceptional cuisine, the night would have been completely ruined. Another frustrating detail was the absence of live music, despite the presence of a piano in the hotel. Throughout the entire weekend, there was no performance, which was a shame, as small details like this could have made a big difference in the atmosphere. Overall, the hotel has its qualities, but the service feels more like a 4-star standard rather than a true 5-star experience.