Best Western Plus Hotel Stadtquartier Haan

There was no hot water in room 301 to take a shower, it was just like warm. Also when opening the room door, somebody would see the main bed from the lift, which is not appropriate. Everything else was great, especially the nice breakfast.

Check in was quick, receptionist spoke perfect English. Room was quiet, comfortable, and the air conditioning good.

I was charged more than the agreed price and the hotel refuses to respond to my complaint. I was in the neigborhood and called them after seeing their prices on their site. Based on their offer I went to the hotel, the check-in took a long time because of computer problems. They charged my credit card, I asked for the bill to check it but they said I would get it at check-out. When I complained the next morning they would follow up later. They now deny it and claim I got a better room, but the price of my room on their site is still much lower than paid.

Stay in not main building is not convenient if you want use wellness area. You have to go cross street.

very confortable room

The staff was friendly and helpful. There is no air conditioning in the annex building and the bar is permanently closed. The rooms are small, but very clean and quiet. We’ll come back for sure.

I stayed at the hotel for four nights. It is located right in the Center of Haan with secure underground parking and it’s location in great for getting dinner and drinks in the evening but it is also incredibly quiet, my room was at the front of the hotel on the 1st floor and I slept with the window open all night. The wellness suite is an incredible bonus for a hotel which is such value. I used the sauna and pool every night. Spotlessly clean and a super way to unwind. The rooms are again very clean and comfortable… German style split mattress and separate duvets and strange pillows but that’s ok, still very comfortable. Breakfast was very good, nice range but get there early! Staff were very friendly and helpful. I’d definitely stay again! Thank you!!