Guest User
February 7, 2025
We did not choose to stay in this hotel, but ended up here for nine nights on the corporate dime. I'll get straight to the pros and cons (cons first, since they are so abundant). CONS: If you aren’t fluent in Spanish, you probably don’t want to book here. Not a word of English is spoken by any of the staff we interacted with, including the front desk and restaurant staff. We did our best communicating in broken Spanish. There is no heat or AC in the room. A space heater was provided that did not work. The first night we were very cold. We requested extra blankets the second day, which helped. Our last day in the room, the temperature dropped so much that our hands were actually cold. The deadbolt on our door didn't work. Any staff member can walk in at any time. Nor was there a “Do Not Disturb” sign to hang on the door. On day seven of our stay, the housekeeper knocked twice. We weren’t going to answer because we didn’t want service and were astounded when she just let herself in. She was about to enter the bathroom, where I was showering. My daughter had to intervene with “No! Madre!” Housekeeping entered again without invitation while we out eating lunch at a local restaurant during the last day of our stay. There are a total of two electrical outlets in the entire guest room, and one in the bathroom. One of the two main room outlets went dead during our 8th day. If two guests in a room bring two laptops, two phones, camera battery chargers, etc. good luck trying to keep them all charged. There is a constant sewer smell in the bathroom. We utilized our used wet towels to cover both drains to minimize odor. If you turn on the exhaust fan when showering, the smell intensifies. If you don’t turn on the fan, the room literally drips with condensation. Trying to get extra towels is like pulling teeth. A room with two double beds is furnished with only two bath towels and one hand towel. No washcloths. Some towels are very thin, and some are frayed. The bed coverings were stained. Continental breakfast is included in the price, but it’s mostly meats, cheese, heavy carbs, sugar. If you want something simple and healthy instead, like a cup of fruit and a plain croissant, you must pay for it, even though it costs the hotel less than one of their standard breakfasts. There is no coffee maker, microwave, or mini-refrigerator in the room. Having stayed at more than 200 hotels worldwide, this is a first. No coffee/tea service in the lobby either. We couldn’t heat water for tea and couldn’t bring in perishable, health-conscious groceries. The room is not insulated and you hear every hall noise, guests coming and going, the TV in the room next door, the housekeeping staff working early mornings, key cards buzzing as people enter their rooms, and you listen in on private moments in other guest rooms. We had to employ loud white noise every night to sleep and, even then, were often jolted awake by the noise. The only room amenities are a small flat
