Av. P.º de la Reforma 1, Tabacalera, Cuauhtémoc, Mexico City, Federal District, 06030, MexicoView Hotel Details
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Guest Reviews of Barceló Mexico Reforma
9.3/10
Great
78 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.3
Service9.1
Cleanliness9.3
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All reviews(78)
Positive reviews(74)
Reviews with photos/video(9)
Awesome stay(10)
Great service(10)
Awesome rooms(8)
Great location(8)
Delicious breakfast(6)
Clean and tidy(5)
Negative reviews(4)
Albert YC
Superior Room
Stayed in Aug 2025
Couple
6 review
10/10
Outstanding
Posted on Sep 5, 2025
Good hotel with great services!
1. You can reserve a shuttle from here to Airport(MEX)
2. Give a try for the restaurant Daikoku at Floor B1
Response from Property: Dear guest, thank you for choosing the Barceló México Reforma. Thank you for your review of your recent stay at the Barceló México Reforma. We are pleased to have met your expectations. We look forward to welcoming you again and making you feel at home.Sincerely,Ivonne SánchezQuality and Guest Service.
JoHi
Superior Room
Stayed in Apr 2025
Family
10 review
10/10
Outstanding
Posted on Jul 10, 2025
We had a fantastic stay in this hotel. Excellent location and superb service too!
Response from Property: 尊敬的客人, 再次感謝您的精彩評論,我們很高興看到您的評論,我們期待很快再次為您服務誠摯的Ivonne Sanchez優質的客戶服務
Guest User
Superior Room
Stayed in Mar 2025
Solo traveler
36 review
10/10
Outstanding
Posted on Jun 19, 2025
Good service at the reception. Room is comfortable however it is difficult to keep the right temperature for a good night sleep. The breakfast is very good.
Response from Property: Dear Mr. Rogelio, thank you in advance for your preference at our Barceló México Reforma hotel. We appreciate the great feedback of your recent experience with us; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We look forward to your next visit. Cordially,Abigail LópezQuality and guest service.
Guest User
Superior Room
Stayed in Aug 2025
Traveling with friends
6 review
8.0/10
Very Good
Posted on Sep 21, 2025
Second time I go to this hotel. Overall I really like it. Two things that disappointed me this time: 1/ I specifically asked for a one big bed room and they said it was available, then they gave me a different room and 2/ they didn’t fill the body soap when it was almost over, we had to use the hand one to shower.
Response from Property: Dear Guest,Thank you very much for sharing your feedback and for choosing Barceló México Reforma again. We are pleased to know that you enjoyed your overall experience with us.We sincerely apologize for the inconvenience regarding the room assignment and the body soap not being refilled on time. Please rest assured that we have shared your comments with our team to avoid this from happening again and to improve our service.We truly value your preference and look forward to welcoming you back soon, offering you the experience you deserve.Kind regards,Carlos ArreolaQuality and Guest Service
Guest User
Premium Level Superior Room
Stayed in Jul 2025
Family
11 review
10/10
Outstanding
Posted on Aug 27, 2025
The hotel's location is very safe and convenient, and it is close to major tourist attractions. The view in the room is pretty good, but the hotel itself is a bit old.
Response from Property: Dear Guest, we would like to thank you for choosing our Barceló México Reforma hotel. We appreciate your kind words about the hotel's location and proximity to tourist attractions. We hope to welcome you back again and make you feel at home.Sincerely,Ivonne SánchezQuality and Guest Service.
GeekyJ
Superior Room
Stayed in Jul 2025
Traveling with friends
3 review
9.5/10
Amazing
Posted on Aug 26, 2025
I like this hotel. Very conveniently located. Plenty of restaurants around. Easy to local transportation. Nice staff.
Response from Property: Dear Guest,Thank you for this positive review.We're delighted our strategic location near Paseo de la Reforma helped you explore Mexico City effortlessly.Our team takes pride in connecting guests to diverse dining options and metro access while maintaining welcoming service standards. The proximity to Revolution Monument and Alameda Central makes our urban hub ideal for discovering the city's vibrant energy.We would be delighted to welcome you back on another occasion.Kind regards,Ivonne Sánchez, Quality and Guest Service
Guest User
Premium Level Superior Room
Stayed in Jul 2025
Couple
1 review
9.5/10
Amazing
Posted on Aug 28, 2025
Overall nice place to stay
Especially Premium Levels
Response from Property: Dear Guest, we would like to thank you for choosing our Barceló México Reforma hotel. We appreciate your review praising your recent visit to our Barceló México Reforma hotel and are delighted to know that we were able to meet your expectations. We hope to welcome you back again and make you feel at home.Sincerely,Ivonne Sánchez,Quality and Guest Service.
Guest User
Superior Room
Stayed in Jul 2024
Solo traveler
29 review
2.0/10
Posted on Oct 10, 2024
I wanted to move my one night stay forward and add ANOTHER TWO nights, but totally impossible!
Response from Property: Dear guest, we thank you in advance for your preference at our Barceló México Reforma hotel. We are sorry we couldn't help you this time with your request, the modifications depends on the availability we have in the hotel in your arrival. Our team works daily to offer the best possible service so that our guests feel more valued and cared for. You can be sure that your comments will be taken into consideration and will help us improve our services. Once again, thank you for your time and despite the inconveniences that arose during your stay, we hope that Barceló continues to be an option for your next vacation and that we have the opportunity to restore your faith in our company in the near future.CordiallyAdriana FuentesQuality and guest service
Guest User
Superior Room
Stayed in Dec 2023
Business traveler
23 review
7.5/10
Posted on Mar 18, 2024
strategic location
Response from Property: Dear guest, once more we thank you for sharing your experience with us and look forward to serving you again soon.CordiallyIvonne SánchezQuality and Guest Service.
U446586_1879697****
Superior Room
Stayed in Aug 2025
Business traveler
9 review
10/10
Outstanding
Posted on Sep 11, 2025
The room was very clean. There's a Chinese restaurant not far from the hotel, and the food was excellent. The hotel environment is nice, and the layout is comfortable. The transparent elevator is a unique feature. A more varied breakfast would have been nice.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you again for your wonderful review. We are delighted to read your feedback and look forward to serving you again in the near future. Sincerely, Carlos Arreola
eman0708
Premium Level Superior Room
Stayed in May 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jun 21, 2025
The hotel was excellent in every way. There's also a restaurant downstairs that's delicious and has excellent service!
I'd definitely stay here again. The people here are so welcoming, and their natural laughter is wonderful!
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your review of the Barceló Mexico Reforma. Guest satisfaction is our most important goal, and knowing that we have achieved it is a great pleasure. We are pleased that the hotel and our staff met your expectations during your stay, and we look forward to serving you again in the near future. Best regards! Abigail López, Guest Services and Quality Management Department
1366169****
Superior Room
Stayed in Jul 2025
Business traveler
9 review
10/10
Outstanding
Posted on Aug 29, 2025
This was my second stay. The hotel is in a great location with convenient transportation. The service was excellent, with help with luggage and taxis. There's a currency exchange and business printing service downstairs. The breakfast was also plentiful.
Original textTranslated by Google
Response from Property: Dear guest, thank you for choosing Barceló México Reforma. We deeply value your feedback on your stay. Guest satisfaction is our primary goal, and nothing could be more satisfying than when we achieve it. We are delighted that the hotel and its staff met your expectations during your stay. We are honored to have you at home at Barceló México Reforma. We hope to welcome you again and make you feel at home. Sincerely, Ivonne Sánchez, Quality and Guest Service.
Guest User
Superior Room
Stayed in Jul 2025
Solo traveler
7 review
6.5/10
Posted on Aug 13, 2025
Large and comfortable room but the service and attitude of the staff (especially at the front desk) did not live up to the standards that a 5-star hotel should have.
Original textTranslated by Google
Response from Property: Dear guest, although we are sorry to hear that your stay at our Barceló Mexico Reforma hotel did not meet your expectations, we thank you for sharing your impressions. We firmly believe we can always improve, and your constructive criticism is always welcome. We hope to welcome you back soon. Sincerely, Ivonne Sánchez, Quality and guest service.
1361677****
Superior Room
Stayed in Jun 2025
Business traveler
17 review
10/10
Outstanding
Posted on Jul 22, 2025
The location is very central, very close to the subway station, about 20 minutes from the airport, very convenient for travel, there are various restaurants downstairs of the hotel, very convenient for eating and shopping
The hotel is in an excellent location, with efficient service, a spacious room, and a comfortable bed. The gym is very nice, and the breakfast is exceptional. I highly recommend this hotel.
Original textTranslated by Google
Response from Property: Dear Ms. Barbara, It's always a pleasure to know that our guests have returned home with unforgettable memories. We greatly appreciate the time and effort you took to share your personal experience at the Barceló Mexico Reforma with us and all Trip.com readers. We hope to have the opportunity to welcome you again in the future. Sincerely, Abigail López Quality and Customer Service