The Betsy Hotel, South Beach

Great service, fabulous decor & location. VERY overpriced food & beverage offering

As an example of how great the staff were as we were leaving I managed to drop my prescription sunglasses out of their holder without noticing until I went to go outside. I told reception and retraced my steps. By the time I found them under a seat I had briefly sat on, even the security man had been looking for them. They really went out of their way. Food fantastic and freshly made. Quirky property - lovely atmosphere and great bar.

The Betsy Hotel is pure magic. Perfectly located on Ocean Ave, you’re right in the middle of everything—but it still feels like a calm, boutique escape from the Miami chaos. What truly makes this place unforgettable is the staff. We were celebrating my birthday and our engagement, and they made us feel so special from start to finish. Huge shoutout to bartenders Adrian, Josh, and Robert—absolute legends. We were literally hugging them goodbye by the end. Also can’t say enough about Juan, Fritz, and Cecilia—just incredible humans who made it feel like home instantly. The live music every day is unmatched, the rooms are beautiful, beach access is effortless, and the rooftop pool has the perfect chill vibe. Plus, LT in the lobby is fantastic, and it’s dog-friendly! Every detail is thoughtful. Total perfection—we’ll absolutely be back.

Loved our room , it was very clean and well stocked ! Staff were lovely ! Juan very nice and so helpful during arrival and departure with our luggage , as well Hendrik was super at getting us into the new room and just checking in to make sure things were great , super helpful and kind with suggesting some restaurants in area, Paul was super as well and gave us so many great suggestions ans was just overall very helpful! On the roof top pool ,,, they all Are so sweet and super friendly , finding chairs and setting us up with towels and making sure we were happy ! We will be back again for sure

This was a fantastic experience! Especially for someone that loves to travel solo. The property is very well maintained, not owned by a big chain of hotels which is a big deal for me. Rooftop pool was my favorite part. The staff in the whole hotel is wonderful. The lobby bar, LT restaurant, and The ALLEY PIZZA spot were all wonderful. Great food, loved the jazz music in the lobby as well, the art exhibit, library space…. I loved everything about this hotel. I can’t wait to come back.

Great location. Very friendly staff. Our suite had multiple stains in the area rugs which was a little off putting. And there was definitely a musty smell in the rooms that others have commented on. The room was spacious and beach access great. Pool area a little smaller than expected (rooftop pool and then another main level pool that is less frequented). We had a great time overall

It is undoubtedly a historic hotel, but the rooms are small and extremely inconvenient to use. The phone doesn’t work, and the TV doesn’t function either. The only good thing about it is the location.

TLDR: Not worth the price. Really wanted to love this hotel. It does have positives: great staff, beautiful common spaces, good food, but not enough to justify $1,000+ per night. The double room in the Dixon wing was a major letdown. Extremely small, no storage (we couldn’t unpack), and worst of all, a strong mildewy smell with a super humid environment, even the beds even felt damp, so it was hard to sleep. We found stains on the walls consistent with mold (per AI), and when we got home, everything in our luggage (even unworn clothes) smelled and had to be washed. My daughter was constantly coughing whenever we were in the room. I tried airing the room out, but the window wouldn’t stay open...I had to prop it up with an ice bucket. The phone didn’t work, so I couldn’t call for help, and the front desk was always too busy to wait. The AC/vents seemed poorly maintained and clogged with dust and link, which I assume made things worse... At this price point, this just shouldn’t happen.