The Palms Hotel & Spa Miami Beach Reviews

Beautiful Hotel, great location to Miami Beach. Amazing beach, and pool area really enjoyed it there

I would totally recommend this hotel , it’s fresh the location is great the staff all friendly pool was lovely beach was lovely drinks are great but expensive and that goes for food too great but expensive. The breakfast range is outstanding but again pricey. My only gripe was the extra $18 dollars a day per person which we were not told about for using the facilities? And we lost a whole day and night due to our flights being cancelled and they didn’t want to give any refund and wanted to still charge us the $18 dollars per person for the day we were not even there. We did argue this they took it off but refused to refund the night stay for 2 rooms was $500 so a considerable amount to be out of pocket. But if this hadn’t have happened we would not have any complaints.

If you want a tropical feel for your stay on Miami Beach… this is it! Located directly on the beach with the old Miami Art Deco vibe; it’s close enough to all of the “ Action” still far enough Removed From all of the craziness and noise

Overall, the environment is worth the price. The pool is large, the beach is nice, and the facilities are good. However, there are many birds in the pool, so there will be bird droppings. But! On the morning of check-out at 8:30 AM! Someone knocked on the door, and then the door was opened directly! It was the housekeeping staff. After opening the door, they said something and then closed it again. It made me both scared and unable to sleep well. Aside from that, the other staff were okay, and the service was quite good. The young man who helped with my luggage at the door and the front desk staff were very helpful.

A good hotel, but a bit pricey. They also charge a Miami occupancy tax in addition to the room rate. Budget for this; I was charged $200 for four days. The rooms are clean, but the furniture is old. The closet and bathroom doors were sticky and unpleasant to touch, so I kept them open. The bed is very high, the first time I've seen one so high, but it's very spacious and very comfortable. The pillowcases smelled unpleasant, like dust, which left an unpleasant odor in my hair after sleeping. The receptionists were very friendly, helpful with our luggage, and always smiling. The pool is nice and clean, but I don't think it's heated; it was a bit chilly to swim in in November. The beach is private, but the area isn't fenced off, and it's wide with white sand. Sun loungers and towels are free. There's a bar by the pool, and the hotel staff also serve drinks and food from the menu. Overall, I recommend it.

An absolutely terrible stay! Poolside theft + appalling service – a warning to avoid this hotel! This stay was a nightmare, and I'm so angry I have to give it a terrible review! First, the safety is a serious concern: my phone was stolen while swimming in the hotel pool, which I had carelessly left on the shore. The hotel lacked adequate CCTV coverage and staff patrolling the area. Their response afterward was perfunctory; they didn't proactively assist in finding the phone or offer any solutions, leaving guests' property completely unprotected! Second, the service was appalling: the staff in the beach area were arrogant and indifferent. Even worse, some beach chairs were charged extra, with a confusing and unclear pricing structure – pure forced consumption and a disguised form of overcharging! I paid for this hotel to enjoy a vacation, but instead, I suffered a financial loss and was annoyed by terrible service. The hotel has serious flaws in its security management and service standards, completely failing to meet the quality expected at its price point! I will never stay here again, and I strongly advise everyone to think twice before choosing this hotel!

A very beautiful, stylish hotel. The cleaning is excellent. The beach is beautiful. The service on the beach is amazing. The food at the bar was fantastic. We had a room with a city view, but unfortunately, it was a side view of the wall of the neighboring building, but that didn't ruin our stay. The hotel takes a $400 deposit, which is not stated anywhere, and it was returned upon check-out. We also had an unpleasant experience when drinks at the bar were charged to our room, but we had photos on our phone indicating the time when it happened, and we weren't at the hotel at the time. The hotel debited the amount without our knowledge, but after we contacted them, they refunded the money. I hope this is an occasional issue, but I can't lower my rating. The hotel is truly very good.

The environment is very good, the decoration facilities are very beautiful, it is very close to the sea, and the food in the restaurant is also delicious. The service is also good, especially the uncle who is in charge of luggage storage is very enthusiastic, always greets us with a smile, and takes the initiative to ask if we need to call an Uber. The room is not small, the bed is big and comfortable, and the shower and toilet are in two rooms, which is very good. It's just that our room is at the elevator entrance, and the elevator is very loud, starting at 6:30 every morning and very frequent, which really affects sleep.

A very cost-effective hotel in the core area of ​​Miami. It has everything you need, including a restaurant, swimming pool, gym, and spa. There is a supermarket within walking distance of the hotel, which is convenient for shopping. Parking is charged by the doorman on a daily basis + additional tip, but the service is also very friendly. There is a beach just outside the back door of the hotel.

The hotel was beyond expectation, the service was attentive and friendly, and the food was delicious.

Very good hotel 👍👍The room is clean and comfortable, and the beach is just outside the garden 🌹

I loved the hotel! The beach and the location.

A high-end, warm and comfortable hotel with very good service and rich breakfast. This is my second stay. Very satisfied.

邁阿密的海邊酒店，感覺非常好，適合休假閑適，就是早餐額外付費，性價比極低，餐品也就那幾樣。另外停車每晚50美金，這個有些高了，而且極不方便。