Homewood Suites by Hilton Miami - Airport West

Our stay at Homewood Suites by Hilton Miami Airport West was truly a pleasant experience overall. From the moment we arrived, the service was warm, professional, and attentive. The staff made us feel welcomed and were always willing to assist, which added a personal touch to our stay. The facilities were well maintained and thoughtfully arranged. The room itself was very clean, spacious, and comfortable, with a layout that made it easy to relax and settle in. While we were assigned an accessible room, which was not our preference, it was clearly indicated at the time of booking, and the space was still well kept and functional. One of the highlights of our stay was the breakfast. It was excellent, with a good variety of options, fresh items, and a satisfying start to each day. This was certainly a standout feature and added great value to the experience. Overall, this is a hotel I would recommend for its cleanliness, quality service, and strong amenities. With careful room selection, it can provide an even more tailored and enjoyable stay.

There were a lot of ants in the kitchen, dining table and 1 ant crawling on my bed. Called the reception and said they will send maintenance to kill it. No one came and saw more ants all over my snacks.

Breakfast was better than expected. Only one place to eat in the area…at the hotel next door, which was not great food. Check-in staff and morning staff was not friendly, but night staff was friendly. Room was okay, not great.

This hotel is only located about 3-4 miles from Miami International airport, but the journey in Miami traffic will require 30 min, or thereabouts. The hotel is great, they serve a good breakfast, offer a hospitality welcome hour around 5:30 PM with beer, wine and snacks, and the staff was wonderful, overall. The room was clean, spacious, with a small living, dining and kitchen area. The bed was great. All good. I only awarded the hotel 4 stars because I think I need to reserve 5 stars for luxury hotels. But, if I could have rated it 4.5 stars, I would happily have done that.

Breakfast was just ok. Hotel is tired but clean. Pillows in room you might as well not have any. Towels are better than the pillows. Rooms are worn and this hotel needs an upgrade bad. Nothing really around it to do anything or eat etc. checked in at night only one staff member at desk and check in was over an hour due to the line up. Won’t stay here again

This was one of the most financially disruptive and unprofessional hotel experiences I’ve ever had. I chose the pay at property option, yet the hotel charged my card multiple times before I even arrived. Then, at check‑in, they charged me three separate times for the security deposit and three separate times for the pet deposit — with no explanation and no accountability. It didn’t stop there. Throughout my stay, the hotel continued to run duplicate charges and authorizations on multiple cards, even after I had fully paid. These repeated, unauthorized charges triggered fraud alerts, locked our cards, and resulted in multiple large holds exceeding $1,000. We were left dealing with frozen funds and financial stress during what was supposed to be a simple hotel stay. What made this even worse was the dismissive attitude from staff. No urgency, no ownership, no real explanation. Watching other guests check in without any of these issues made the situation feel discriminatory — like we were being singled out or treated differently for reasons no one would acknowledge. No guest should ever have to deal with this level of incompetence or disrespect. Until this hotel fixes its billing system, its training, and its treatment of guests, I strongly recommend staying elsewhere.