Hotel Indigo MIAMI BRICKELL by IHG

Room: Large and spacious, well maintained and clean. Room was cleaned on a daily basis, and fresh towels given daily. We were staying next to the gym and pool area, and unfortunately it was quite noisy at time. We were happy to have a balcony, however, there was no view from it at all as it was blocked. Room was quite dark, could have done with some more light fixtures. Big TV in room, however, even though it is a smart TV, it doesn’t connect to devices. Bring a HDMI cable if you want to stream shows. Pool and gym: Larger than the images, quiet in the morning but busy around midday to afternoon. Not very many sun loungers, but pool area and pool itself was clean and there were plenty of complimentary pool towels, although they run out when it is busy. Limited facilities at the gym, just a couple of treadmills and weights. One of the treadmills was broken, but gym towels were provided, and the area feels new and clean. Staff: Front desk were always very helpful, and available. We did have to ask twice about replacing toilet roll and towels, however it was sorted, even though it was late at night. Location: Very central, walking distance to all the Brickell city centre cafes and restaurant. Close to transport links which take you around Miami from Brickell Station. Surrounding area felt safe, especially as two young women travelling. Bar located on the 24th floor has great views and a great area to work or grab a drink. Although it is part of a different hotel, staff were very happy to give us access to visit it. Overall, we really enjoyed our stay at Hotel Indigo, would really recommend, and it is great value for money.

The location was excellent. Only 5 min walk there was access to a big supermarket and many restaurants and bar. The hotel was also very close to a Miami Trolley stop. The bathroom was not very clean though. The corners and under the faucet counters were rather dirty and dusty. The lighting of the room was very poor and insufficient. Even with all the lights on at night, the room was still very dark that I could barely see things clearly.

Hotel photos do not reflect the actual reality of this property. Having stayed in a number of Indigo properties, Brickell does not live up to the name. As other reviewers have said the walls are beyond thin so that we were woken by other guests conversations, the lifts and various other noises. The included breakfast is poor with limited choices on a separate menu, something I have never seen before. Service was also questionable. We had booked two nights and only stayed one.

It was nice to stay for a night. The desk chair by the window was quite unstable though would be great if you guys check that out. Other than that it had great view and spacious room.

Customer Service is top tier, and accommodations are comfortable