Hotel Indigo MIAMI BRICKELL by IHG

The noise from the next room was quite audible, making it a bit loud at night. However, the room itself was very spacious, clean, and comfortable! The Brickell station is also very close by.

The breakfast selection was a bit limited, but it was tasty. The hotel's location is super convenient, right next to a mall and close to everything. There are also plenty of dining options nearby. Overall, this is a great hotel, and I really liked it.

Booked two separate nights, and it was a terrible experience. The soundproofing was awful; our neighbors were live-streaming in the middle of the night, causing a disturbance. And the breakfast wasn't a buffet; you had to order à la carte, which was fine. When checking in, they pre-authorized $1 as a deposit, and the room rate (including breakfast) was already paid online. Besides the mandatory valet parking fee of $45, I had no other expenses. Everything seemed fine when checking out, but then, inexplicably, they charged me an additional $310 after I left, with no itemized bill or explanation. Luckily, I check my bank statements regularly and noticed it. I had to contact Ctrip to follow up with the hotel. The most ridiculous part? No one answered the front desk phone, and my emails went unanswered! It took about four or five days, presumably after my complaint reached the IHG group, for the hotel to finally email me a refund folio. This was such a hassle; if you don't want to be randomly charged, avoid this place!

Beautiful

The hotel's location is super convenient, right next to the LRT station, just a 1-2 minute walk away. The outdoor pool is excellent and very clean, with plenty of towels available. The hotel restaurant also serves good food.