Guest User
February 13, 2025
This was our first trip to the Dominican Republic and it was underwhelming at best. We have traveled to many places in the Caribbean before and thought we would try a brand new resort to see how it could be. The group we travel with are pretty easy going and do not complain but this resort fell short in quite a few places. Our travels started bad due to mechanical issues with our flight which put us back one day. As soon as we knew we were going to be late we contacted the resort, and they told us to have our booking agent notify them of our late arrival. We did that and our booking agent said they couldn't get a hold of anyone but left 4 messages. We also contacted the resort again on our own and had them put a note in or booking to let them know. When we finally got to the resort a day late they informed us that they gave away our rooms because we did not contact them on the late arrival. We showed them the emails proving contact and after sitting in the lobby for 2 hours we were given rooms. My wife and I were upgraded to a plunge pool room, 1 friend was given the ocean view room he paid for, and the other 3 were given rooms with a garden view. They had to go back the next day to be moved to the ocean view rooms that they paid for. The plunge room sounded like a nice upgrade but it was in the back corner of the resort with no view of the ocean, and had a strong chemical smell from the recent construction. We ended up sleeping with the sliding door open each evening to help with the odor, but did not feel the most comfortable with an open door that anyone could walk up to while we slept since we were next to a path. Also the finishes of the room seemed very rushed and not as refined as you would expect from a nice resort. Our other problems with the resort was that the mosquitos are awful. It was our fault for not bringing bug spray but then when we went to purchase some from the gift shop the resort had it priced at $29 USD a can. The food in the buffet seemed prepared well before it was brought out and lukewarm. They did have fresh items of meats they would serve which was nice and their selection of fresh bread, cheese, and fruits was always very good. The last complaint we had was the sea water. We laughed reading reviews before we came about people complaining about the water, but after getting here you really lose the feeling of a Caribbean vacation when you don't have the beautiful turquoise waters and instead cloudy green water where your ankles are being bit by things you cannot see. There are positives of this resort though. Most all of the staff that we met were fantastic. We had a great time with the bartenders and they made great drinks. Shout out to Yimy, Christopher, Oscar, Jendry, Catalina, and Manuela. We were also able to try the 4 a la carte restaurants and were not disappointed. Each one had very good food and service was great to. Also, the beds and pillows were very comfortable at this resort. I w