The location is impeccable, directly opposite Milan Central Station. The sign is large and easy to find. There are also airport buses across the street, which is very convenient.
The hotel is very clean and comfortable. During check-in, there was an Asian-looking, glasses-wearing staff member who provided excellent and friendly service, and the bellhop at the entrance was also very good.
However, during check-out, a blonde Caucasian lady and a gentleman at the front desk deliberately showed contempt towards Chinese people.
My child asked the Caucasian lady if we could store our luggage there after check-out so he could have breakfast before leaving. She didn't respond, and I thought she hadn't understood, so I went up and repeated the question. The two of them said something in Italian that I didn't understand, then turned around, went into a back room, walked around without doing anything, and came back out. By this point, I was already very surprised, so I gave them a look of extreme confusion. Only then did the lady ask me, "What's the matter?" At that moment, I had already thought of all sorts of curses in my mind. 🤨🤨🤨
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