Guest User
October 28, 2022
Definitely not recommended, stay will be unfortunate.
Summary: 1 star motel in a luxury mall
If you don't believe me, I can look at the Google reviews, all of which are super low scores.
Please don't check in and beg you, this is a black-hearted businessman
1. Xiaohongshu only chose it after seeing the recommendation. When booking, I didn’t notice that the room I chose had no view, so when I first checked in, I sent WhatsApp to the front desk to ask if I could upgrade, but I didn’t reply for half an hour. So I went to the front desk and said in person, I swore and told me that there was no room to upgrade tonight.
I said that there is a room across from my room if I can clean it up and I will move in for one night, but the front desk refused. But when I checked the website later, it was obvious that it was there, but the front desk still said that there was no room. It was not until I showed her that there was a room.
There is also a small episode. When I just checked in, I found that there was no higher floor on the 2nd floor, and the front desk rolled my eyes directly.
2. The end of the corridor is being painted, and the smell in the room is very pungent. After the feedback, I just sprayed the air freshener and I said it was solved. After 10 minutes it was still pungent and headache.
3. I went to the front desk to ask for a check out and a full refund. I was directly rejected saying that we had used the room. I messaged them for an upgrade the first minute I arrived in the room, and didn't move anything. Never sat on the bed.
Ctrip called to negotiate, but the front desk did not answer the phone. When confronted and lied to me that no one was on the phone, I stood there watching her before answering the phone. And the attitude is very arrogant. But we didn't answer the phone as soon as we left.
And I said that I came because of the recommendation of Xiaohongshu, otherwise I would go to Hilton Four Seasons or something, but the front desk said that why are you undecided? (I just checked out of the four seasons, just to come here to take pictures) Is this attitude from the front desk?
4. Valet parking said that half an hour's notice is enough, but we still waited an hour at the hotel to see our car after an hour's notice.
5. Whatsapp has not responded, there is no decent front desk service, you must go down to them and ask them face-to-face.
6. There is no TV in the room, it is said to protect the art, but their art is just some paint on the wall.
7. The decoration of the hotel is very cheap, the kind of 1-2 stars. Good for this price. And some switches are simply broken. The room is not neat and clean.
Original TextTranslation provided by Google