Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

The room size was quite spacious for European standards. Although the decor wasn't entirely to my taste, the room itself was clean, comfortable, and bright. The airport shuttle to the outlet mall is conveniently located near the hotel, as is the metro station. The hotel also offers a complimentary shuttle service to and from Milan Cathedral, which was incredibly convenient. Breakfast was surprisingly varied and plentiful for Europe, with some items available for order from the staff. I got the distinct impression that all the hotel staff were enthusiastic and genuinely keen to provide excellent service. Many thanks to the hotel team for making my trip so enjoyable.

The hotel is directly opposite Milan Central Station, which is super convenient. You can tell the interior has been renovated, but unfortunately, the bathroom feels very plastic and lacks any sense of luxury. The sheets also had some stains, which was a definite letdown. On the bright side, the front desk staff were very friendly, and the breakfast selection was extensive with good-tasting food.

Had a small issue, but the hotel manager handled it decisively! They upgraded us directly to the presidential suite! Many thanks!

The hardware is good, the amenities are comprehensive, but the service, especially at the front desk, was speechless.

The hotel is excellent! The location is super convenient, and the service is great!