Rosa Grand Milano - Starhotels Collezione Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Rosa Grand Milano - Starhotels Collezione.We are pleased to hear that you enjoyed our excellent breakfast and found our services and location convenient for your meetings. However, we sincerely apologize for the delay in preparing your room and, more importantly, for the lack of communication despite having your contact details. This is certainly not the standard of service we strive to provide, and we will review this with our front office team to ensure better coordination in the future. We also appreciate your honest comments regarding the room size and value. We continuously work to balance our premium location in the heart of Milan with the highest quality of hospitality, and your insights are invaluable to help us improve. We hope to have the opportunity to welcome you back.Warm regards,The Management

Response from Property: Dear Guest,Thank you for your kind feedback regarding your recent stay at our property. We are pleased to read that you enjoyed our excellent location next to the Duomo and the cleanliness of our rooms. However, we were very concerned to hear about your experience with our garage and porterage service. Please accept our deepest apologies for the lack of assistance with your luggage. This is certainly not reflective of our standards, as our doormen and porters are usually praised for their helpfulness and availability, and we are truly sorry that we missed the mark on this occasion. We hope to have the chance to welcome you back in the future to provide you with the flawless service you deserve.Warmest regards,The Management

Response from Property: Dear Yong Chia Chi,Thank you for sharing your feedback regarding your recent experience with us. Please accept our sincerest apologies for the inconvenience caused, we genuinely understand that being relocated was not the ideal situation for you. We are truly grateful for your understanding. Our guests' comfort is our absolute priority, and we are glad that our team was able to promptly arrange an alternative solution with an upgrade to ensure your stay in the city remained pleasant. It is heartening to know that, despite the inconvenience, you felt well assisted by our staff. We would be honored to have the opportunity to welcome you back again, ensuring a seamless and flawless experience.Our kindest regards,The Management

Response from Property: Dear M. Leong,Thank you for sharing your feedback. We are delighted to hear that you enjoyed our prime location near the Duomo and the Galleria, as well as the cleanliness of your room and the polite service of our staff. Your kind words are greatly appreciated.We look forward to welcoming you back to Rosa Grand Milano - Starhotels Collezione for another memorable stay in Milan.The Management

Response from Property: Dear Guest,Thank you so much for choosing Rosa Grand Milano - Starhotels Collezione for your family stay!We are absolutely delighted to hear that you enjoyed our excellent location in the heart of the city. Providing a comfortable and well positioned home for families is one of our top priorities and we are thrilled that it met your expectations.We look forward to welcoming you and your family back very soon!Warm regards,The Management

Response from Property: Dear Guest,Thank you for your perfect feedback and for your kind words regarding our elegant atmosphere and prime location! We are delighted that you had such an exceptional experience at the Rosa Grand Milano - Starhotels Collezione.It is a true pleasure to know that our efforts to maintain a sophisticated environment and flawless service met your highest standards. We sincerely appreciate your feedback and look forward to the pleasure of hosting you again for another memorable stay in the heart of Milan.Our kindest regards,The Management.

Response from Property: We would like to thank you for choosing the Rosa Grand Milano- Starhotels Collezione. It is a real pleasure to read that you appreciated our property, position and of course, our bar! I was also pleased to read that you enjoyed our restaurant. We could not agree more, our position is unrivaled. Close to all the main attractions in Milan. It is the perfect position for our guests to explore the city and enjoy some Shopping. We thank you once more for your time and hope to welcome you back to the Rosa Grand in the near future. The Management