Anonymous User
November 24, 2021
Very bad experience, I can't find the vault when I drive to the door at 7 o'clock in the evening, and I can't self park. It was hard to find someone to park, but there was no one at the front desk in the lobby. After waiting for 5 minutes, a sister came. After reading the ID and completing the check-in procedure, they told me that there was no room, and I had to wait for the manager to walk in the room. Waited another 15 minutes and said there was no room. I was going to contact me in advance but didn't get in touch (however I didn't receive any information in advance). Help me to change to another older Hyatt at my own initiative, there is no room upgrade, no discount, and even the price difference is not made up. This stay experience is not as good as holiday inn. If you don't have a room, don't put it outside.
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