Room 811, malfunction outdoor A/C unit, only have hot air.
Around 9pm no more hot water supply, only have cool water, can't take a bath in the bathtub. Smell dusty carpet.
Moved to room 713, everything is fine, just a broken TV screen, and this room only has a shower, no bathtub...
Morning breakfast have white rice, mee goreng, chicken hot dog, meat roll, hard chicken kicap and red baked bean.
Other row, orange juice, apple juice, warm water and cool water.
Another row, croissant, muffin, white bread, golden bread, jam n coffee n tea.
N the worst part is the iban female chef or kitchen helper who fry the egg, her dealing bad attitude toward all customer, when order egg,
She always said Can u wait?! Don't order if you can't wait!!! Still have five more people order to cook!!!
Then the customer ordered, she didn't take note of the order and give the queue number or place the plate in order.
She worked in a chaotic state, due to no proper SOP and managing her order or pre making food in order. Need to audit her way to manage order.
After I waited 25 min, I goto take my 2 pcs egg order, but she missing 1 pcs egg, when I ask politely can I have another egg order, then she get mad at me, scolding me I didn't order 2 pcs egg at first, but I said I had told her 2 pcs egg before, then she shut up.
After I take the egg to my table, I hear she mumbles in Bahasa Iban said that Chinese Pig only knows... then smaller voice I don't know what she said. I turned and I saw no one beside her, definitely not talking to anyone...
The whole breakfast time was good, but the staff had a bad attitude and ruined our mood to have a good experience...
Suggestion:
If the egg cooking station is too hard to manage, just put half boiled eggs and hard boiled egg at there, then make a big batch of scrambled or omelette and put it in a tray.
The image of a professional chef preparing the fresh food, is failed by that bad attitude staff. Just save some money from hiring that staff and cook good food for customer.
