Mercure Kyoto Miyazu Resort & Spa Reviews

Response from Property: Dear GUEST,Thank you for taking the time to share your feedback with us.We are thrilled to hear that you enjoyed our beautiful location surrounded by mountains and the ocean.It truly is a unique and stunning setting, and we are glad it added to your overall experience.We apologize for the outdated condition of the rooms.We have not yet renovated this area, but please rest assured that we pay meticulous attention to cleanliness to ensure your comfort.Regarding the air conditioning, we understand your concern.Currently, our system is centrally controlled, making individual room adjustments challenging.However, we are considering the possibility of installing individual air conditioning units in the future renovations to better meet our guests' needs.We appreciate your understanding and look forward to welcoming you back for another stay.Yours sincerely,Front Desk ClerkMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear Guest,Thank you for your detailed review of our hotel.We are pleased to hear that you enjoyed our hotel bath, sauna, and open-air bath.We apologize for any inconvenience caused by the actions of other guests in the public bath.However, please be informed that we have signs in the changing room explaining the proper bathing etiquette.We will review and enhance these signs to make them more effective and visible.Your feedback is valuable to us as we strive to provide a pleasant and respectful environment for all our guests.We hope to welcome you back in the future for an even more enjoyable stay.Yours sincerely,Management teamMercure Kyoto Miyazu Resort & Spa

Response from Property: Dear Sir/Madam Thank you for sharing your experience and feedback. We are sorry to hear about the problems you encountered during your stay. First of all, we sincerely apologize that our location is on the mountain and transportation is indeed not very convenient. We will take your feedback into consideration and strive to provide better services. Regarding the service attitude and bed issues, we are very sorry that your experience did not meet your expectations. Our goal is to provide excellent service, but it seems that we have not done well in this regard. Regarding the bed issue, we would like to point out that our futon is self-service. We will feedback your feedback to the relevant departments and make improvements to ensure that similar problems will not occur again. Thank you again for your feedback and hope that you can give us another opportunity to provide you with a better service. Sincerely, Management Team MERCURE KYOTO MIYAZU RESORT & SPA

Response from Property: Dear Sir/Madam Thank you very much for your praise and recommendation of our hotel. We are glad that you are satisfied with our service and surroundings. We are glad that you like our rich and varied buffets in the morning and evening. From 9pm to 11pm, we provide free service of drinks in our hotel bar, which makes you feel the pleasant atmosphere. It is our honor. At the same time, we provide free scheduled shuttle bus from Miyazu Station to the hotel, making the transportation from the hotel to Miyazu Station smoother. We will continue to work hard to provide you with a better accommodation experience. Looking forward to your visit again! Sincerely, Management Team MERCURE KYOTO MIYAZU RESORT & SPA