To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.4
Service9.6
Cleanliness9.8
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All reviews(51)
Positive reviews(29)
Reviews with photos/video(18)
Awesome rooms(8)
Guest User
Deluxe Twin Room, Non Smoking (Forest View, Private Hot Spring)
Stayed in Nov 2025
Couple
5 review
9.7/10
Amazing
Posted on Jan 8, 2026
The room was very spacious, and the complimentary cake and snacks were delicious. The hotel surroundings are beautiful, and in winter, there's a bonfire where you can roast marshmallows, making it perfect for a family trip. Many small details were a nice touch, like the yuzu bath.
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Guest User
Miyota Suite, Non Smoking (Private Hot Spring)
Stayed in Jul 2024
Business traveler
11 review
9.0/10
Great
Posted on Sep 11, 2024
Nice hotel but the food is terrible. Hotel staff don't speak English much. Will not stay again.
Guest User
Deluxe Twin Room, Non Smoking (Sky View, Private Hot Spring)
Stayed in Aug 2024
Family
2 review
7.0/10
Posted on Oct 5, 2024
Excellent room!
Tsai Chia Hsun
Junior Suite, Non Smoking (Forest View, Private Hot Spring)
Stayed in Dec 2023
Business traveler
5 review
9.5/10
Amazing
Posted on Feb 3, 2024
V comfy and quiet hotel
Guest User
Junior Suite, Non Smoking (Sky View, Private Hot Spring)
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 25, 2025
Everything was perfect and I would definitely use it again.
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Anonymous User
Deluxe Twin Room, Non Smoking (Forest View, Private Hot Spring)
Stayed in Dec 2024
Other
2 review
9.5/10
Amazing
Posted on Feb 2, 2025
The room is new, clean, comfortable and large. Located halfway up the mountain, the hotel is basically the only choice for Western food.
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飛天鵝肉
Deluxe Twin Room, Non Smoking (Forest View, Private Hot Spring)
Stayed in Nov 2024
Couple
13 review
9.0/10
Great
Posted on Dec 27, 2024
Except for the inconvenient location, everything else is good
You must drive to get there!
Their service is superb!
The room is very large and there is a fire in the hotel
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Anonymous User
Deluxe Twin Room, Non Smoking (Sky View, Private Hot Spring)
Stayed in Oct 2024
Family
6 review
10/10
Outstanding
Posted on Nov 30, 2024
The hotel rooms are spacious and have private hot springs. The decoration is high-end and meticulous, and the service is attentive and enthusiastic. I tasted the hotel's French and Italian dinner sets, which were very delicious and meticulous, at least Michelin one-star level. The only drawback of the hotel is that it is far from Karuizawa, but the hotel has a free shuttle bus to Miyota Train Station, and it takes about 15 minutes to get to Karuizawa by train. This hotel is a representative of low-key luxury, and its level is not inferior to Hoshinoya, and it is very cost-effective
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6/7
wangtina812
the Hiramatsu Suite (with Sky View and Hot Spring) [Luxury][Suite Room][Non-Smoking][Mountain View]
Stayed in Jun 2024
Traveling with friends
98 review
10/10
Outstanding
Posted on Jul 19, 2024
The hotel is located in the Miyota area, about 30 minutes by car from JR Karuizawa Station and about 150 kilometers from Tokyo. The hotel environment is very good, but it is not very convenient to travel. The hotel's dining is mainly Western food, with an Italian restaurant and a French restaurant. Room service and breakfast are also Western.
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Louise_JYJY
Villa Suite, Non Smoking (Private Hot Spring)
Stayed in Jun 2024
Family
36 review
9.7/10
Amazing
Posted on Jul 6, 2024
Although the hotel name says Karuizawa, it is actually in Miyota-cho next door (locals also complained to me because no one came if it was only Miyota). It costs 6,000-7,000 yen to take a taxi from Karuizawa to the hotel. The shuttle taxi arranged by the hotel can only pick up at Miyota Station (take the Shinano Railway, three stations away from Karuizawa).
I told the hotel that I wanted to celebrate my mother's birthday, so I prepared greeting cards, desserts and bear towels, but compared with the previous hotels that were not so expensive, it seemed a bit cheap.
There is no extra charge for soft drinks and alcoholic drinks in the room refrigerator. They are provided according to the number of people. We have four people staying (four bottles of local apple juice, four bottles of local peach juice, four cans of Suntory oolong tea, four bottles of Perrier, four cans of Karuizawa beer, four cans of Yebisu beer and two bottles of local sparkling wine). The content provided is also a bit average compared to other Japanese hotels of the same price that provide Moët & Chandon champagne.
The dinner content is sufficient and delicious, and the chef will come to meet at the end.
The marshmallow roasting activity is from 17:00 to 19:00.
Check out at 11:00 the next morning, and the hotel also provides free delivery service to Miyota Station.
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6/9
Guest User
Junior Suite, Non Smoking (Sky View, Private Hot Spring)
Stayed in Feb 2025
Traveling with friends
41 review
10/10
Outstanding
Posted on Apr 1, 2025
Newly opened hotel, very good, especially the private hot spring room
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choco
Deluxe Twin Room, Non Smoking (Sky View, Private Hot Spring)
Stayed in Feb 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Mar 16, 2024
The room is very comfortable and clean. When you come, you can take the subway from Karuizawa to Miyota Station. The hotel has a shuttle service (free). When you leave, the hotel's free shuttle only goes to Miyota Station. If you go directly to Karuizawa Station, You need to ask the hotel to book a taxi in advance, which costs about 6,700 yen and takes 20 minutes.
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Snowedge
Deluxe Twin Room, Non Smoking (Sky View, Private Hot Spring)
Stayed in Feb 2024
Couple
7 review
7.0/10
Posted on May 4, 2024
The scenery and facilities are average, but the indoor hot spring is a plus. It was a surprise to see snow in March. You must choose French for dinner, the food is very good. I think the overall cost performance is not as good as Fufu.
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Anonymous User
Junior Suite, Non Smoking (Forest View, Private Hot Spring)
Stayed in Jan 2024
Couple
302 review
10/10
Outstanding
Posted on Feb 23, 2024
Hiramatsu itself is a luxury chain, and Hiramatsu in Karuizawa is the benchmark among them.
The hotel is a bit far from the station. It takes 22 minutes to get off the Shinkansen and take a taxi, which costs about 6,000 yen.
The hotel rooms are large in size and luxuriously decorated, with perfect facilities and fast internet. The toiletries selected are from the same series of products as the hotel, which is very high-end. The hot spring is a major feature of the hotel and must be experienced.
The hotel's catering maintains a very high standard.
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6/9
HXH213
Villa Suite, Non Smoking (Private Hot Spring)
Stayed in Dec 2023
Family
6 review
10/10
Outstanding
Posted on Jan 21, 2024
The rooms are great, and the facilities, services, environment, and food are all of high quality. Love it here👍