Moalboal Tropics Reviews

Response from Property: Dear Valued Guest,Mabuhay!Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that you found our location convenient and enjoyed our breakfast buffet. 😊We sincerely apologize for the weak water pressure in the shower and truly appreciate you bringing this to our attention. We’ll certainly look into it and work on improving this aspect of our service.Thank you for choosing Moalboal Tropics Resort. We hope to welcome you back again soon! 🌴Moalboal Tropics Team

Response from Property: Dear Valued Guest, Mabuhay!Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our room, pool, bar, and breakfast. We’re also happy to know that our staff were able to assist you with your taxi booking and luggage. Your kind words truly mean a lot to our team!Thank you for choosing Moalboal Tropics, and we hope to welcome you back again soon! 😊

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate both your positive comments and your constructive suggestions.We are delighted to know that you had a lovely time overall and that you enjoyed our variety of swimming pools and your room. It is also wonderful to hear that you would consider staying with us again in the future.We sincerely apologize for the inconveniences you experienced regarding the food, service speed, shuttle schedule, and other aspects of your stay. Please be assured that your comments have been shared with the appropriate departments as part of our continuous efforts to improve our services.Regarding the photo you attached, we respectfully would like to clarify that it does not appear to have been taken at our resort. The pizza, serving bowl, and swimming pool shown in the image do not match our facilities or restaurant presentation. In addition, our maintenance team conducts daily cleaning and regular water quality checks to ensure that our swimming pools remain clean and safe for all guests.Nevertheless, we take every guest's feedback seriously. If there was any issue with the pool during your visit, we sincerely apologize and will continue to uphold our maintenance standards to provide the best possible experience.Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back for an even better stay in the future.Warm regards,Front Office TeamMoalboal Tropics Resort

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback about your recent stay at Moalboal Tropics Resort.We are pleased to hear that you found our location convenient and within walking distance from the bus drop-off point. We are also delighted that you enjoyed our spacious rooms, balcony, swimming pool with slides, and the delicious food served at our restaurant. It is especially encouraging to know that you would consider staying with us again when you return to Moalboal for the sardine run.We sincerely apologize for the inconvenience caused by the noise from the air-conditioning unit and for the disturbance from other guests late at night. We understand the importance of having a peaceful and comfortable environment, particularly during sleeping hours. We will continue to remind our guests of our quiet-hour policies and work with our team to ensure these are properly observed.Regarding the swimming pool operating hours, we appreciate your feedback and apologize for any confusion this may have caused. We will review the communication and implementation of our pool hours to provide guests with clearer and more consistent information.We also appreciate your understanding regarding the waiting time for your restaurant order. We are glad that you found the food delicious, and we will continue working to improve the efficiency of our service.Thank you once again for your kind and constructive feedback. We truly appreciate your support and look forward to welcoming you back to Moalboal Tropics Resort for an even more pleasant and relaxing stay.Warm regards,Front Office TeamMoalboal Tropics Resort

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us.We are delighted to know that you enjoyed our comfortable beds, spacious swimming pool, and family-friendly atmosphere. It is always rewarding to hear that our guests had a pleasant experience.We also appreciate your constructive comments regarding the shower, the location, and the need for an additional trash bin. Please accept our sincere apologies for these inconveniences. Your feedback has been shared with our maintenance and housekeeping teams so we can make the necessary improvements and enhance our guests' comfort.Thank you once again for your valuable review. We truly appreciate your support and hope to have the pleasure of welcoming you and your family back to Moalboal Tropics Resort for an even better stay in the future.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations, and we sincerely apologise for the inconveniences you experienced.We regret to hear about the condition of your room, the noise disturbances, the air conditioning, the shower, and the cleanliness issues you encountered. Please be assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action, as providing our guests with a clean, comfortable, and relaxing environment is one of our highest priorities.We are also sorry to learn that these issues affected your decision to shorten your stay. We understand your frustration and regret that we were unable to meet your expectations during your visit.Your feedback is invaluable to us as it helps us identify areas where we need to improve. We appreciate you bringing these matters to our attention and will continue working to enhance our facilities and services.Thank you once again for your honest feedback. We hope you will consider giving us another opportunity in the future to provide you with the quality experience we strive to deliver.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise that your experience did not meet your expectations.We regret to hear about the condition of the room, the lack of hot water, the noise from the air conditioning, and the concerns you raised regarding the curtains and overall comfort. Your comments are valuable to us, and we understand how these issues affected your stay.We appreciate your kind words about our spacious and comfortable bed. At the same time, please be assured that we have shared your feedback with our management team for review as we continue working to improve our facilities and enhance the overall guest experience.We sincerely apologise for the inconvenience caused and appreciate your honest feedback. We hope you will give us another opportunity to provide you with a much better stay in the future.Kind regards,Moalboal Tropics Resort Management

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and for your kind recommendation!We are truly delighted to hear that your stay exceeded your expectations. It is especially rewarding to know that you enjoyed our swimming pool and that our staff provided you with superb service. Your kind words are a great source of motivation for our team as we strive to create memorable experiences for every guest.We sincerely appreciate your support and recommendation. It was our pleasure to have you as our guest, and we look forward to welcoming you back to Moalboal Tropics Resort for another fantastic stay in the near future. Safe travels!

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you had a smooth check-in experience and enjoyed your stay with us.It is our pleasure to know that you appreciated our breakfast offerings and found them delicious, as well as our team's friendly and helpful service. Your kind words are truly encouraging and will be shared with our staff, as they serve as a great motivation to continue providing exceptional hospitality.We sincerely appreciate your support and look forward to welcoming you back to Moalboal Tropics Resort for another enjoyable stay.Warm regards,Moalboal Tropics Resort Management

Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had such an enjoyable and comfortable stay at our hotel.It is especially rewarding to hear that you felt warmly welcomed from the moment you arrived and that you were satisfied with the cleanliness and comfort of your room, as well as the relaxing atmosphere of our property. Your kind words about our friendly, helpful, and professional staff mean a great deal to us and will certainly be shared with the entire team.We sincerely appreciate your recommendation and are grateful that you would choose to stay with us again. It was truly a pleasure to have you as our guest, and we look forward to welcoming you back for another pleasant and memorable stay.Warm regards,Moalboal Tropics Resort Team

Response from Property: Dear Valued Guest,Thank you for your wonderful review and for sharing your experience with us.We are delighted to hear that you enjoyed your spacious and clean room, comfortable bed, well-maintained facilities, and our swimming pool. It is also rewarding to know that our team's accommodating service and the peaceful atmosphere of our resort contributed to a relaxing and enjoyable stay.Your kind words inspire us to continue providing exceptional service and a comfortable experience for all our guests.We sincerely appreciate your support and look forward to welcoming you back to Moalboal Tropics for another memorable stay.Warm regards,Moalboal Tropics

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are delighted to know that you had an enjoyable stay at Moalboal Tropics despite your long journey from Manila.We truly appreciate your kind words about our team, especially our security staff, who assisted you upon your late arrival. Providing our guests with a warm welcome and excellent service is always our priority.It was our pleasure to be part of your Moalboal adventure, and we hope you had an amazing canyoneering experience. We look forward to welcoming you back for another memorable stay in the future.Warm regards,Moalboal Tropics

Response from Property: Mabuhay!Thank you very much for your wonderful review and for choosing to stay at Moalboal Tropics.We are delighted to know that you had a relaxing and enjoyable stay, and that you appreciated our clean facilities, comfortable rooms, and the hospitality of our team. Your kind words and recommendation mean a great deal to us.It was our pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay.Warm regards,Front Office TeamMoalboal Tropics

Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback! We are delighted to hear that you found our resort suitable for a family vacation, enjoyed the cleanliness of your room, and were satisfied with the service provided by our staff.Your kind words mean a lot to our team and inspire us to continue providing a comfortable and enjoyable experience for our guests.We truly appreciate your support and look forward to welcoming you and your family back to Moalboal Tropics Resort soon!Warm regards,ManagementMoalboal Tropics Resort