CityBlue Creekside Hotel & Suites

The hotel staff were very friendly and attentive to customers. However, the door to the room next door (A42) I stayed in was broken, and when I asked the staff to fix it, they assured me there were no guests in the room next door, so I could rest assured. However, there were guests there, and they chatted late into the night. The door was not soundproof, so I couldn't sleep. Furthermore, the fact that they could enter our room at any time raised concerns about theft. Another issue was the extremely slow service in the restaurant. I had dinner twice during my three-night stay, and it took almost an hour from ordering to serving. These are areas where improvement is needed.

Hello , when you will return my over charged $ 1500? My friend and I stayed at City Blue Hotel Mombasa, Kenya on December 25, 2025. The next morning when we checked out, a staff member named Cynthia made a huge mistake with the billing—she charged my credit card 1,500 US dollars incorrectly, even though my actual total cost was only 5150 Kenya shillings. The hotel team apologized right away and promised the overcharged amount would be refunded to me by the Tuesday. But that promise turned out to be empty. I’ve waited for a full month, sending repeated emails and asking local friends to call the hotel to follow up. Yet, there’s been absolutely no response from them—no updates, no explanation, nothing. It’s incredibly frustrating to be left hanging like this over such a clear billing error. I just want the money that’s rightfully mine back, and it’s disappointing that the hotel isn’t honoring their refund promise or even communicating with me. What is the attitude of the hotel's senior management regarding this billing error? I want to receive my refund as soon as possible.

The hotel was so nice and clean. Their pool area was so serene and it overlooked the Tidal Creek. Their food was also very good and we enjoyed our stay there.

We can't find fast food for dinner. The service was late bu if you need to stay there temporarily like one night it's acceptable.

All round good. Staff were wonderful. Facility needs a refurbish especially the plumbing system that has corroded from salty water