Sonesta Essential Morgantown

There was No hot tub....fridge didnt work, 1/2 roll of TP....no shampoo or body wash in bathroom, half outlets didnt work.....when asked for compesation...i was told i had to do it thru you guys even thoughthey could stull charge my card for a soda....and it literally was one of my worst stays in years......recommend 0 stars......can i please get some of my money back for this stay.....i was 2 days with out these things

While budget friendly, the rooms are not clean and in fact gross. The towels were stained, toilets hadn't been cleaned, walls and tile very dirty and ceiling vent looks to have never been cleaned. We had no cleaning service for an extended stay to remove trash, freshen towels or restock toiletries. There was only one trashcan in the room which was full for an extended stay and no room cleaning. Our keys didn't work after the first few days which means whoever checked us in didn't put the correct number of days of our stay. We had to get them reprogrammed twice. The staff we encountered was friendly but failed to control an extremely loud group playing music and yelling in the lobby late at night. After calling the front desk twice from our personal phones because the room phone didn't work, the noise finally ended but after the 11 pm quiet hours and having to request enforcement. We will not stay at this hotel again and I do not recommend you do either.

Dear Hotel Manager, I hope you are doing well. I wanted to bring to your attention an issue i experienced during my recent stay. When I checked into my room, there were no towels provided. In addition, there was no hot water available the evening I arrived or the following morning. These issuesmade my stay quite inconvenient, and I wanted to make sure the hotel was aware so they can be addressed. I would appreciate any assistance you can provide regarding this matter. Thank you for your time and attention, and I look forward to your response. Respectfully Tommie Travis

The hotel has a very convenient location right off the highway, which makes it a good option for travelers passing through. The property itself was generally clean and well maintained. However, we were disappointed with the condition of the bedding. The sheets had noticeable yellow stains, and the fitted sheet even had black stains. This was the first time in all of our travels that we encountered bedding in such condition. Breakfast was another surprising experience. For the first time ever in a hotel, we were told, “Unfortunately, we have run out of spoons.” This was quite unexpected and disappointing. Overall, while the location is convenient and the hotel appears clean at first glance, attention to basic details like bedding quality and breakfast service would greatly improve the guest experience.

Room was clean bed and pillow very uncomfortable sheets and towels were clean but looked dirty and very thin. Staff was very friendly answering all questions hotel was full and we didn’t have any hot water for showers. Parking was very tight for all the cars.

Guests in lobby were loud, after midnight. Hair dryer broken. Breakfast was just cereal and watery sausage gravy and biscuits. Hardly any juice available.

Room was nice and clean The front desk Lady that works in the evening was awesome she was very nice and helpful!

My husband and I both have bed bug bites after the WV state swim meet tournament we were there for. Absolutely miserable and disgusting.

I booked a room at Sonesta Essential Morgantown 3 days before arrival to visit my college student. Upon checking in, I was told they overbooked. I could be placed in another Sonesta Hotel 25 miles south or receive a refund. I was very upset!!! Why did I not receive a call or email??? Morgantown hosts alot of college events. I finally found a room after spending a half hour calling around. Luckily only 5 miles from Morgantown. However I had to pay double the price of Sonesta. I still have not received my refund or call from management.