Guest User
June 24, 2021
This was supposed to be a bussines stay, being a tour manager was looking into possibilities for group wine tastings combined with a lunch. Did the winetasting tour was good, meal was good. Receptionist friendly. Publicised for villa Nottola was “aircon in the rooms, wifi included. Wifi was not available in the rooms, or outside. Was unaware of the position of the property being at a busy road. After booking had several emails , with requests and regulations. In the room was a sign , “silence requested from the guests ….. Even though the noice level of the road could be heard everywhere even by the pool. And was definitely not silent. Aircon not possible I was told, 28 -35 C need to open window but still hot in the eveving, the room was by a busy road, noice was unabareable. Next day I mentioned these points to the owner, I didn’t expected the aggressive reply, while wifi was perfect it was my computer pointing his finger. I have 3 computers I travel with for work , but none of them was able to connect to wifi nor iphone and Huawei phone. Only possible by the reception . Also mentioned aircon, became even more rude & agressive “aircon was for the summer , with 28C -34C outside , room was hot. I also expected to be able to have a talk concerning winetasting & lunch for groups for 2022, the reason I had booked this place in the first place. There was no chance with a behaviour of the owner Not even beiing approachable , to even mention it. His wife was apologetic and friendly, and did her best to have the 2nd night aircon, which I did have. But the behaviour of the owner is unexcusable, I have been for 30 years dealing with hotels restaurants ect. But never was treated this way and definitely not spoken to this way in my job by a suplier. I would not recommend in this case bringing a group to the place. There are other producers in the area who are very welcoming and want business.