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Ibis Marne la Vallee Val d'Europe
4.1/5106 Reviews

Ibis Marne la Vallee Val d'Europe

Disneyland Paris Montevrain|1.23km from Clos du Chene Street-Art
DO NOT STAY HERE! I arrived at the hotel on 13th July 2022 at around 3.30pm and checked in with a very helpful member of staff who confirmed my booking for 4 nights and that I had breakfast included. Due to check out on 17th July 2022. After that point things went horrendously bad. On the night of the 13th July at around 2am I heard the front door of my room open by the key card and I saw light illuminate within my room. I was immediately startled and got out of bed trying to see who was trying to come in to the room with the fear of being robbed. The person immediately shut the door. On the day 14th July 2022 I returned to my room at approximately 2pm and I found that the key card wasn’t working. I went down to reception and the member of staff was extremely rude and unhelpful to me. I asked for a new card to be cut when the member of staff said that he wouldn’t cut a new key as I was only staying for one night and I was due to check out. I explained to him that I had paid 4 nights and I wasn’t due to check out until 17th July. I showed him my confirmation email but he would not believe me or was interested. His attitude towards this situation was vile and disgusting. He was shouting at me at the reception desk saying I only booked 1 night. I was worried about where my valuables and suitcases were as this was all within the room. He said he didn’t know and would not check to make sure it was all okay As he was shouting in my face I got extremely upset by this situation and started to cry. There was no apology despite this being his fault and I didn’t raise my voice at him. Only just kept saying I paid for 4 nights. I asked to speak to someone else and 2 further female members of staff came to help. I tried to explain again but the system on the computer was still saying 1 night despite me showing multiple times on my phone my booking confirmation for 4 nights. Eventually after 45 minutes they cut the key for the room I had so I could check my things and stay within this room for the remaining 3 nights. I received no meaningful apology for this situation despite the fact it visibly upset me. I was made to feel a criminal when it wasn’t my fault and their system was wrong. I went up to the room and when I opened the door a man was within my room. It was a member of staff but it was shocking to me as it wasn’t a cleaner. He tried to stop me coming within my room and I refused to stop as I was so worried I was robbed of my Valuables/passport. Please see attached photo This has been the worst stay I have had in any country in any hotel of any budget. I am not normally ever someone to complain but this was awful!

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Searching for hotels near Clos du Chene Street-Art? Compare room rates and reviews to find your ideal stay.
Ibis Marne la Vallee Val d'Europe
4.1/5106 Reviews
Disneyland Paris
DO NOT STAY HERE! I arrived at the hotel on 13th July 2022 at around 3.30pm and checked in with a very helpful member of staff who confirmed my booking for 4 nights and that I had breakfast included. Due to check out on 17th July 2022. After that point things went horrendously bad. On the night of the 13th July at around 2am I heard the front door of my room open by the key card and I saw light illuminate within my room. I was immediately startled and got out of bed trying to see who was trying to come in to the room with the fear of being robbed. The person immediately shut the door. On the day 14th July 2022 I returned to my room at approximately 2pm and I found that the key card wasn’t working. I went down to reception and the member of staff was extremely rude and unhelpful to me. I asked for a new card to be cut when the member of staff said that he wouldn’t cut a new key as I was only staying for one night and I was due to check out. I explained to him that I had paid 4 nights and I wasn’t due to check out until 17th July. I showed him my confirmation email but he would not believe me or was interested. His attitude towards this situation was vile and disgusting. He was shouting at me at the reception desk saying I only booked 1 night. I was worried about where my valuables and suitcases were as this was all within the room. He said he didn’t know and would not check to make sure it was all okay As he was shouting in my face I got extremely upset by this situation and started to cry. There was no apology despite this being his fault and I didn’t raise my voice at him. Only just kept saying I paid for 4 nights. I asked to speak to someone else and 2 further female members of staff came to help. I tried to explain again but the system on the computer was still saying 1 night despite me showing multiple times on my phone my booking confirmation for 4 nights. Eventually after 45 minutes they cut the key for the room I had so I could check my things and stay within this room for the remaining 3 nights. I received no meaningful apology for this situation despite the fact it visibly upset me. I was made to feel a criminal when it wasn’t my fault and their system was wrong. I went up to the room and when I opened the door a man was within my room. It was a member of staff but it was shocking to me as it wasn’t a cleaner. He tried to stop me coming within my room and I refused to stop as I was so worried I was robbed of my Valuables/passport. Please see attached photo This has been the worst stay I have had in any country in any hotel of any budget. I am not normally ever someone to complain but this was awful!
Residence du Parc Val D’Europe
3.6/5119 Reviews
Disneyland Paris
We loved staying at this hotel as it was very close to Disneyland and the buses were frequent and only cost €2. The bus stops were just outside the hotel so very convenient. The beds were very comfortable and the kitchen was well equipped including a fridge. The staff were not over helpful but we didn’t need to engage with them much. There’s a restaurant a minute away who offer great meals. The wifi facility was very bad. No mobile reception and being in one of the bottom rooms we couldn’t get wifi at all. The only place was in reception and that too was weak. The overall stay was good and very convenient. I would recommend this hotel but not if you need to do things online.
Appart'City Confort Marne La Vallée Val d'Europe
4.2/540 Reviews
Disneyland Paris
The hotel is a 10-minute drive from Disneyland. The surrounding environment is comfortable. Only suitable for self-driving travel. The hotel has a free shuttle to Disneyland
Moxy Paris Val D’Europe
4.4/542 Reviews
Disneyland Paris
We stayed 3 nights at moxy. The hotel is very new and clean. The room size was good and had a big smart tv. The bed was very comfortable and the room had an air conditioning that you can actually control. The location is 3 minutes walk to the RER station so it was very convenient for us as we stayed there to visit disney land. We tried the restaurant one day and the food was good with reasonable prices. The reception staff were very friendly and happy to help us whenever we needed anything. Also, every floor has an Ironing room. There was also a welcome drink and a water jar thats free in the reception area. If you are thinking of visiting the nearby outlet they have a code that will give you a 10% discount at some of the stores. The hotel is more expensive than the others in the area. The room didnt have a safe, fridge or a water kettle. Water was not provided with the room, you have to buy it. When you are checking in, you'll have to pay 50 euros per day from your credit card as a deposit which you can also use in case you bought anything from the hotel but it wont be convenient for someone travelling on a budget. If you plan to have a late checkout, note that it is 10 euros per hour.
Ibis Budget Marne la Vallee Val d'Europe
3.5/591 Reviews
Disneyland Paris
The hotel just very close to the RER train station, just a few steps walking. It had a very strategy location with walking distances about 10mins+ to the shopping mall and outlet village.

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