Resorts World Catskills Casino

Very clean and staff is very friendly. I would say the only drawback would be allot of the restaurants are closed Monday thru Wednesday.

Room cleaning needs improvement. Left over food was in refrigerator from previous visitor. In Bathroom shower there was hair.

No one to greet us when we arrived, no bell man, no room cleaning service the entire three days we were there. We rarely even saw cleaning staff. The customer service was very lackluster. The room was nice and very spacious. The bathroom wasn’t as clean as I would like.

Baseboard must be cleaned. Dusting furniture and wiping mirrors must be included in room cleaning checklist.

Room had a couple of stains but over was clean and well kept and they should really explain the incidental fees at booking

The resort itself is beautiful and offers great amenities, but my experience was disgraceful. I had an encounter with staff members that was unprofessional and concerning. The situation was handled poorly, making me feel singled out and treated differently because of my race. Staff could have addressed the matter with clear communication and courtesy, but instead it felt accusatory and unnecessarily escalated. I even reached out to management for a response, but the situation is still unresolved. I tried to enjoy the rest of my stay, but I ultimately checked out early because it didn’t feel right staying there after that type of treatment. While the property beautiful, the way this incident was handled overshadowed my visit. I hope the resort takes this seriously and ensures all guests are treated fairly and respectfully.

The hot tub was full of dead skin it was horrible and the food was trash and they charge gratuity on everything even take out its insane

The security wouldn’t let me go back to the room to see my daughter, rather they went to the door, demanded my ID, and said do not open it for anyone while making me wait in the lobby for over 25 minutes to be let back up. It was the most unbelievable and abusive experience I have ever had. My daughter was shaking with fear, terrfied.

$500 a night, no hot water on floor 14, we left at 5am, out all day and no one cleaned the room, made the beds or switched out the towels. I’m a hotel owner and I was not just disappointed but appalled by the service, quality, prices and conditions. It used to be very nice. Sad to see.