Extended Stay America Premier Suites - Austin - Austin Airport

Front desk staff were arrogant and absolutely unfriendly if they were present there at all. Internet was completely down for our stay

I have waited maybe 15 minutes for the staff in the front desk to arrive so I can check in. Vending machine was not working, plugs in the room were not working properly.

Shower took a whole minute to get hot water. Breakfast was supposedly at 6, went down at 6:30 & no coffee. No cupsnot even for water on the room. Pillows were crap. Elevator was broken. When we parked after check-in, the side door was propped open with a rock, and there were dead cockroaches all over the entryway

Not a great hotel. Had to have them come and re-clean my bathroom as there was mold in the shower and toothpaste splatter on the floor in the entry. (They did come). Front desk wasn’t super professional, usually out back or on their phone. Elevator was broken the entire time (4 day stay) so you had to walk to the edges and no urgency or concern. Bed was hard and sloped downward slightly. No hangers in the closet, had to ask for those too. Don’t bother to check the amenities. Their “breakfast” is a small cooler with yogurt and some granola bars out in a hallway. It was fine otherwise? Good parking, lighting, room was spacious and clean otherwise, convenient location, safe.

Don’t book this hotel took me an hour just to get in to check in. Restroom was super dirty hairs every where. Customer service was very unprofessional

We have been here for 17 days and the elevator has been out 15 days and they have no idea when it will be fixed. we are on the 4th floor with a dog and it is super inconvenient

Rooms were clean and staff were friendly. It was very loud and room are not sound proof at all. Outdoor area needed an uplift.

No not spotless. They don't sweep under the beds and the shower was not clean. But besides that everything was excellent.

Bathroom didn’t feel clean. Check in was unprofessional. We checked in with our name, got handed the two card keys and pointed to where our room was and that was it. Not accommodating at all. There was a liquid puddle in front of check in counter that no one bothered to clean up. Electricity went out during check out. I was there for only one night. Don’t think I’ll be staying there again.