Guest User
January 31, 2023
We were 13 girls that were to stay at the hotel from july 10th to juli 17th because of the handball tournament in Teramo. We were to book the rooms at *********** but they did not have rooms for 13 persons, so i wrote to the hotel for a solution and therefore did the reservation per email. At *********** there is free cancellation until june 11th. I wrote to the hotel may 20th that we had to cancel our stay, because the tournament were canceled and that we were sorry about the inconvience and that we would like our money back. They responded om may 31th after i sent them another email asking for a respond. They said they would like to give us a voucher which we are not interested in. Now they are not responding on emails or calls which i find strange. At first we thought we would like to stay at the hotel for next years tournament if we are going but now, i think we will find another place to stay, unfortunately.