Hotels near Lancel(GL MONTPELLIER), Montpellier

We arrived at 3pm, as had been agreed for check in, no one to welcome us but we knew it, why if you don't have any reception staff between 11am and 5pm, do you inform us that check in takes place from 3pm? If we had known, we would have shown up later. However, as soon as we try to open the door following the instructions they provided us via email, the booking code they sent me doesn't work, the door doesn't open and there isn't even a sign explaining that the door opens. The access is not that but a hidden door at the back! To reach it you go around the garden on the land and on the lawn. A kind local lady intervenes and helps us, we call assistance by phone and they explain to us that we have to access from the other side (at the back) the call costs us a good €12 (a theft), we finally go to the other door and we log in, we find the automatic check-in machine but even there, as it happens, the code doesn't work. we call assistance on the intercom (because only there - see the case again - there is an intercom to speak to an operator who immediately gives us another code which this time works. What do you think? For me it's all done artfully to steal the money from the call to the support call center. We honestly felt robbed. No one deigned to help us. Highly not recommended!

The hotel was lovely and the facilities were great. Our family had enough room to be comfortable and everything was clean and tastefully decorated. The location was perfect for travellers with the the main train station across the street and trams in front of the hotel, travel couldn't be easier. Even with transport right there we had a great night's sleep due to the double glazed windows.

Communication with this hotel was good before arrival. We asked for a Superior double room on the first floor and this was provided for us. It was a large room with excellent air conditioning, comfortable large bed and pillows. Shower was excellent with hand rail for support. We were provided with two bottles of water on arrival, one bottle of water on the second day and nil bottles of water on the third day. Why? Toiletries that were used were nor replenished. Why? Tea bags that were used were not replenished. Why? The toilet area is separate to the bathroom area. You have to leave one room to go to another to wash your hands. The door to the toilet make a pretty awful creaking sound when opened and closed, disturbing my partners sleep at night. Housekeeping should be reporting these type of issues. The bathroom area has a glass wall. It does not give 100% privacy. When you switch on the light to wash your hands during the night, the whole bedroom lights up. The batteries for the remote control for the TV in our room were dead. Reception could not find any replacement until Daniel stepped in and gave us the ones from the reception remote. We found Daniel to be an excellent worker, tuned in to his customer needs. We were staying for 3 nights on a bed and breakfast basis. The breakfast offering never changed over the 3 mornings. It was pretty boring and we have had better. One staff member, a lady with bandana, took exception to me taking a tea spoon from a box on the counter, so I could stir my tea. I had used the one originally given to eat a yogurt. I felt like a school child. The same lady when cleaning off the breakfast tables would examine the cutlery to see if they had been used, if not she put them back on the table for the next person. Despite the above, we enjoyed our stay in the hotel. Reception staff were very pleasant. We liked the old world decor. The hotel is situated a few minutes from the train station.

If you’re coming for one night on a business trip it’s absolutely fine. I thought the staff were polite, the bed was comfortable and the shower was good and the dressing gowns in the room Are a nice touch. Nice roof terrace I thought breakfast was overpriced for what it was - could have been a better selection. Bit weird that the toilet is separate to the main bathroom and the tea/coffee selection in the room isn’t very good. The room was also on the small side - not tiny but it felt a little small to me. Thought it was priced OK for business but not a good value option. I just think a few little tweaks would make it better - I feel like it’s trying to me a premium hotel but not quite making it

Horrible service. This hotel charges you extra 150€ on check in without any reason. When we asked for any legal base for that, they couldn’t find anything and their only response was “pay or f… off”. The woman at the check-in showed us on the computer screen a part of a conversation with other customers WITH THEIR PRIVATE DATA in order to “prove” that other customers paid this 150€. In the end, she arbitrarily charged us 80€ (?), which so far has not been returned to our account. This hotel is a joke. AVOID.

Excellent accueil de l'ensemble du personnel (réceptionnistes, personnel d'entretien, lingerie) hotel récent donc propre et bien conçu. Chambre bien équipée aux normes des trois étoiles, piscine, salle de fitness, petit dejeuner avec des produits de qualité, je recommande cet hotel pour son excellent rapport prestations/prix (chambre standard). A revoir le sauna n'a pas de douche ... (?).

We had a very good welcome, and everything went well over these three days in this hotel. The young girl at the hotel was very sympathetic and very welcome. I recommend this hotel.

Endless time needed to get connected to the wifi, with code numbers on registering screens that took 20 minutes to appear on the laptops. And again the following morning... what a waste of time. In so much other hotels, you come, get connnected and voila ! Tesla Destination charger, given for free by Tesla, are ... charged 10€ ! In 5 years, never seen an hotel charging fees for letting my car charge. I came in this hotel in the middle of an hypermarket / industrial park because of this feature. I accepted the detour to get there, and the poor surrounding and view because of this. But furthermore, I had to pay. Next time, I'll choose a less cheesy hotel and will go to the free supercharger. This is not about the 10€ fee. This is about the fact that everywhere else, it's for free, to attract new customers in your business and make them come back, again and again. They don't hide the fact that the breakfast is not complimentary : why do they hide the fact that the destination charger isn't either ? Do my comment worth your 10€ ?