We called the hotel in advance to ask if there are other ways to pay the deposit besides a credit card. They told us that they could help with this, and we calmly booked a room and went on our trip.Upon arrival at 2 a.m. we are informed that the deposit is possible just with credit card what we don't have. I started to explain that I had called before booking and they assured me that they would be able to help, after half an hour of talking and calling, we were still allowed to leave a cash deposit, but the amount was raised from $ 100 to $500. But that's not all. I booked and paid for a room with breakfast for two, but it wasn't listed in their system, and I had to suffer again, and the hotel didn't even want to figure anything out or help in any way. Our vacation was ruined, thank you trip.com that they interfered. All I can say about the room itself is that everything was clean, but the shower head clearly needs cleaning. I do not recommend this hotel, as their customer orientation is at zero, which is probably why it was named that way.
