SpringHill Suites Morgantown

Great stay. Clean and comfort

There was chipped paint on the closet handles. We could hear everything outside. There was no HD cable. The pool was very small.

2 issues: 1. The fan rattles loudly while running, and it was on and off all night, and 2. The TV didn’t work. There was no one to come fix it so we had no tv….weak. Poor stay.

The room was clean and the hotel was modern. The breakfast was exceptional

Great stay! Will definitely stay again! Pros- Room was clean, bedding was clean, staff was friendly, breakfast selection in the morning was great, hot tub was working! Cons- Shower water pressure was a little low, TV screen was a tad messed up from pixels going out. Overall 5/5 in my book! Thanks!

I stayed at SpringHill Suites by Marriott Morgantown and was disappointed with the overall experience so far. Surprisingly, there wasn’t even a basic complimentary water bottle provided in the room, which is something most hotels offer as a standard. The amenities were quite limited and honestly felt below what you’d expect even from an average 2-star hotel in the area. The hot tub was not hot enough, and the swimming pool water was too cold, so we couldn’t use either facility. For the price being charged, it feels like you’re paying more for the Marriott brand name than for actual comfort or value. I have not had breakfast yet, as I am staying tonight and will be having breakfast tomorrow. I will update my review accordingly after that. Based on my experience so far, I would not recommend this property.

We arrived at the hotel around 2:30 am after being stuck on Rt. 68 after a tractor trailer turned over. I called when we were in traffic to notify our late arrival and was told I was the fourth person who called and not to worry because there will be someone at desk when we check in. However, when we arrived we were told that we may not have a room because they overbooked. They were able to find us a room on the third floor and it had to be checked first to make sure it was clean and we were told, “I’m pretty sure it’s all good and clean but let me know it if isn’t”. I was a little taken back by that. However we were so exhausted that we were just ready to crash at that point. We had breakfast the next morning which was a nice option. We were staying to participate into the open house WVU was having. We asked the employee at the front desk (I forget her name but she had longer red hair) for a late check out because by the time we got checked in it was almost 3 am. She said the best they could do was 12:30. She wasn’t budging. All we wanted to do was be able to return after the open house to freshen up before hitting the road back to NJ. I was hoping for a 3pm check out. She refused. My sister who was with me contacted her husband who happens to be a titanium Marriott rewards member. It was only then that she gave us a 2pm check out. I was just a little disappointed at the lack of empathy and compassion; especially after returning at 2 and finding the place pretty empty.

The first room they put us in it was trashed and not cleaned they did move us rooms and the second one was fine