137 Reviews
National Hotel
Moscow|0.15km from Vernadskiy Geological State Museum
I stayed in this hotel for quite some nights due to a business trip to Moscow and this hotel was booked for me by a colleague. Eventhough all team members are very polite, the limitation in English makes it sometimes hard to communicate and I had to go down to reception and concierge several times in order to explain what I needed. The rooms are in dire need of a renovation. The bathrooms feel old and the shower curtains deserve a change - the Elemis branded bathroom amenities were the nicest touch in the bathrooms though. Housekeeping service was rather sloppy and everyday something was sadly forgotten to be exchanged or replaced so I had to call reception, but since they did not understand English over the phone I had to go down in person and explain, that I needed new shampoo or water, as that hasn't been refilled in 2 days. Breakfast had a good selection, but service was poor and it took 20 minutes one morning for my eggs benedict to arrive. (Perhaps they forgot, but I had already finished breakfast at that time). The views from the breakfast room directly onto the Kremlin were lovely and the piano player on Sunday was also a nice touch. The location of the hotel is the best - it is very central to Kremlin and Red Square, as well as the underground mall - all can be reached in very few minutes. We required a couple of taxi rides and the concierge booked them for us - sadly we waited many times for more than 20 minutes in the reception (as per the Concierge the car would be there in 5 minutes) and each day it was another reason why the cars were late (one day the car was broken, another day the car went the wrong route, etc), which would be understandable in a bustling city like Moscow, but we had to go to the Concierge several times and check on updates of the transfers which was rather annoying. During my next visit in Moscow I would not return to this hotel, as I believe there are far better options.
