Hotel Kapetanovina

Good location, upgrade to a bigger room.

I got a room # 302 which has a beautiful balcony. I booked it for 4 nights. From the first night AC was not working properly. You have manual control system in your room as well at reception. We set it on 20 degrees Celsius which was a joke because at reception they were trying to adjust it to 25 and they had problems. So during the day temperature was kept between 25-26 only if you put shades and not open restroom door, which is hot! At night around 11pm temperature would go finally down to 23.5 and then from 3am start going up to 28 until morning shift comes around 7-8am and then Ithey would set it to 25-26. So for 4 nights you don’t get enough sleep because 28 is just not comfort temperature. And you have to keep calling reception that cannot do anything! So 4 days they didn’t call a repairman and the last night guy in a night shift after not being able to lower temperature transferred me to another room with no balcony but colder one. He could keep it about 25 from reception as manual one in room didn’t work.,Around 6am I finally fell asleep but than cleaning personnel woke me up to take my stuff from the previous room and told me to go back to sleep and no one will disturb me. Went back to sleep and then within hour Irvana Mujanovic (receptionist) came knocking on door pissed off why I am not out of room as it is passed 11 check out time. I tried to explain her situation that guy from night shift transferred me because AC didn’t work but she was still upset saying that my room is reserved for a new group coming. And one must pay fine if they are late. I took my stuff went to reception to pay and to go to search for a new hotel with functioning AC. Her story than changed that boss allows me to stay but than didn’t know how long. I found hotel few minutes from theirs, cheaper and with functioning AC . AC unit was on 17 something that is not achievable in Hotel Kapetanovina as they said they have many rooms?when I came back to take rest of my luggage than boss came and asked me why I am leaving as he made room available to me😂. When I was paying the bill I didn’t get one “sorry” for their unprofessionalism but sarcastic words “ next time when you come don’t take room with balcony”! Didn’t want to write this review because the rest of personnel was very pleasant though again nothing was done to fix the problem during my stay!

I loved so much about Hotel Kapetanovina. Firstly, it was ideally located for the Mostar Old Town, and there is even a super market just next door. There were some other good features. The staff were diligent and very helpful and the parking opposite was excellent value. But there were some frustrating features, including the air-conditioning not working in our original room (it was never fixed), the hotel does not have an ice machine, our toilet seat was broken and the lights in our room randomly switched on and off. Breakfast was very basic, but suited our needs. Overall, Hotel Kapetanovina is good value and I would stay there again, but I wish they would fix the broken bits and pieces.

The hotel was well located near to the Old Town. Clean and comfortable, though the breakfast was lacking as we got there towards the end of the allotted time and staff did not restock.