Holiday Inn & Suites MT JULIET – NASHVILLE AREA by IHG

Nice hotel. Comfortable. One bad comment-If you want to use their washer/dryers you better bring quarters bc they DO NOT have any nor their restaurant/bar. Gas stations refused to swap Out dollars for quarters. In this day and age machines need to have debit/credit card payment ability. Costs $4 to use!

Was delayed in checking in because system was down, then we got assigned a room, and not 1 but 2 rooms were very messy then it took the 3rd room to finally get a good room. all i got was a free breakfast coupon. so then i had breakfast the next day and went down at 9:20 and it was mostly shut down even after being told it closed at 10. not a good stay at all.

tvs didn't work so, good thing i could watch things on my tiny phone. i never saw the restaurant open? some of the front desk staff were just very short and dismissive with there answers when asked about the tv situation. when checking out, the lady barely acknowledged me..she was chatting with, what I assume was another guest, then barely looked over at me asked if i was checking out then slid a piece of paper to me and had me write my room number since their systems were down, then just went back to her conversation. no "thank you" "how was your stay" "have a good day" nothing. idk if this is a regular thing here being as this was my first time staying here..could very well been an unfortunate weekend but, i probably won't be back just in case.

Unfortunate that the bar and restaurant were not open during my stay. Breakfast was adequate but limited choices. Staff very engaging and helpful. Malls and restaurants within walking distance.

I had paid in advance for my room, when I arrived and checked in at the hotel an “incidental” charge was put on my room which amounted to $200. I contacted the hotel and they can’t find the charge to credit it back to my card. The front desk staff called my cell phone at 3 in the morning to find out if I still planned on checking in after having already checked in.

Shannon and Felicia at the front desk were super friendly, hospitable during our entire stay. They are incredible representatives of the hotel! The staff at morning breakfast to the house keepers were always a pleasure to pass by for a friendly acknowledgment or take time to talk with you a couple minutes. We will be back for sure.

The hotel is very clean with easy parking access and very friendly staff I highly recommend