We’ve stayed here many times, on both the Avid side and Holiday Inn. Typically we have had good experiences, but this time was not good. At all. We arrived to a lobby full of people waiting to check in. We were advised that their system was down and so they just needed us to “wait.” After an hour, we were offered waters. We were allowed to check in after that - 3 hours into our scheduled reservation time. When we arrived to our room, we discovered hairs in the bathroom, damaged walls, peeling wallpaper and poor lighting. We booked this room as a place to rest and relax before an early flight the next day. We turned the TV on to discover that there was no cable service. I called the front desk and was advised that the TV service had been down all day (no mention of this at check in). First world problem, but something you rely on is being able to turn on your TV in a hotel room and relax. The front desk offered nothing more than a “whoops” basically. The service was still out upon our check in and check out, the following morning. This feels like a fluke, our experiences are not often this way, but the hotel definitely needs a bit of TLC. We also witnessed several people attempting to eat at the restaurant advertised as being open to hotel guests with no luck, because apparently it’s no longer open - clearly another lapse in communication. Unfortunate regression because at one time this was a nice hotel.
